Experienced Customer Service Consultant - Work from Home (Dallas) Opportunity at arenaflex
As a leading innovator in the automotive retail industry, arenaflex has revolutionized the way people buy and sell used cars. With a commitment to honesty, transparency, and exceptional customer experiences, we've become the nation's largest retailer of used cars, boasting over 200 locations nationwide. Our team of over 25,000 associates works together to deliver iconic customer experiences, and we're now looking for talented individuals to join our ranks as Customer Service Consultants.
A Career that's Truly Iconic
As a Customer Service Consultant at arenaflex, you'll be the vital link between our customers' at-home and in-store experiences, providing a seamless and personalized process that sets us apart from the competition. You'll respond to sales leads and customer inquiries, guiding them through every step of their car buying journey, from online sales and appraisal to arranging finance applications and scheduling vehicle delivery. With a focus on delivering an unrivaled customer service experience, you'll be the face of arenaflex, ensuring that our customers feel valued, respected, and supported every step of the way.
What You'll Do
As a Customer Service Consultant, your key responsibilities will include:
- Connecting with inbound customers online and over the phone to understand their needs and preferences
- Utilizing your knowledge of arenaflex's vast inventory to guide customers towards vehicles that meet their needs and exceed their expectations
- Providing expert guidance and support throughout the car buying process, from online sales and appraisal to arranging finance applications and scheduling vehicle delivery
- Ensuring a seamless transition from online to in-store purchasing, providing an exceptional customer experience that sets arenaflex apart from the competition
- Mentoring and training colleagues as your skills and expertise grow
- Achieving sales targets while delivering an iconic customer experience that exceeds our customers' expectations
- Acquiring the Automotive Sales Persons License in specific states, which may require testing and travel to apply for the license
A Career that's Full of Opportunities
As a Customer Service Consultant at arenaflex, you'll have the opportunity to learn and grow with our team, developing your skills and expertise in a fast-paced sales environment. You'll work closely with colleagues to meet goals and exceed expectations, and our comprehensive training program will equip you with the knowledge and tools you need to succeed. With a focus on career growth and development, we offer opportunities for advancement to mentors, managers, and business leaders, making arenaflex the perfect place to launch or advance your career.
Qualifications and Requirements
To succeed as a Customer Service Consultant at arenaflex, you'll need:
- Sales and customer service experience, preferably in a retail environment
- The ability to thrive in a fast-paced sales environment, with a strong focus on customer satisfaction
- Excellent listening skills and a customer-centric approach
- High levels of self-motivation and a strong desire to achieve performance goals
- Strong written and verbal communication skills, with the ability to learn and master new technologies
- Open availability for shifts that may include nights, weekends, and holidays
- A willingness to adapt to shifting schedules two times per year, as needed
- A hybrid role that requires working on-site one day per week
- A location within 60 miles or 1 hour of the Customer Experience Center (CEC) location
About arenaflex
arenaflex has disrupted the auto industry by delivering an honest, transparent, and high-integrity experience that customers want and deserve. With over 200 locations nationwide, we're the nation's largest retailer of used cars, and our team of over 25,000 associates works together to deliver iconic customer experiences. We're recognized for our commitment to training and diversity, and we're one of the FORTUNE 100 Best Companies to Work For. arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Join the arenaflex Team
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you. Apply now to become a Customer Service Consultant at arenaflex and join our team of innovators, leaders, and customer experience experts.
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