Analytics Specialist

Advia Credit Union is a fast-growing organization positioned in the top 3% of credit unions across the United States, serving nearly 200,000 members. The Analytics Specialist role involves managing incoming requests, developing reports, and collaborating with various departments to enhance data analysis and reporting processes.

Responsibilities

• Monitors the Analytics team helpdesk and responds promptly to incoming issues and requests. Works to troubleshoot and resolve issues efficiently, ensuring minimal disruption to operations, escalating complex issues to senior team members as needed
• Collaborates with departmental units to understand data analysis needs. Develops and maintains reports and dashboards using Reporting Services and PowerBI. Works with data from multiple sources to generate actionable insights while ensuring the accuracy, reliability, and consistency of reports
• Identifies opportunities to streamline data collection, analysis, and reporting processes. Recommends and implements improvements to enhance the efficiency and effectiveness of data and Analytics operations
• Documents processes, procedures, and best practices related to data and BI. Provides training and support to end-users on Analytics tools and techniques. Serves as a steward for data quality and best practices
• Communicates findings, insights, and recommendations to stakeholders in a clear and concise manner. Participates in team meetings, workshops, and knowledge-sharing sessions
• Participates in organizational projects with moderate oversight, typically partnering with an Analyst or other senior member of the team, to support the strategic goals of the credit union
• Troubleshoots and resolves issues with employee incentives as well as member promotions and incentives, ensuring accuracy and timely resolution to issues
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines

Skills

• A minimum of one year up to three years of similar or related experience, including preparatory experience
• Bachelor's degree in Data Analytics, Computer Science, Information Systems, Statistics, or a related field
• A significant level of trust, credibility and diplomacy is required
• Excellent problem-solving abilities and attention to detail
• Effective communication and interpersonal skills
• Ability to work both independently and collaboratively in a fast-paced environment
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Prior experience in a helpdesk or customer support role is a plus

Benefits

• Medical, dental, and vision insurance to keep you and your family healthy.
• 401(k) with company match, life insurance, and disability coverage.
• Generous paid time off (PTO), paid holidays, and paid parental leave.
• Learning and development programs, plus tuition reimbursement to support your career journey.
• Free Telemedicine
• Employee Assistance Program (EAP)
• Wellness initiatives
• Paid Community Action Volunteer Hours
• Parental Leave and Tuition Reimbursement are available after one year of service.

Company Overview

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