Technical Support Specialist
NZXT is a founder-led global organization made up of gamers and PC enthusiasts on a mission to create hardware and software experiences for gamers. As a Technical Support Specialist, you will provide expert-level troubleshooting and outstanding service to end-users, ensuring a great customer experience with NZXT products.
Responsibilities
- Provide expert-level, product-specific troubleshooting for the full range of NZXT consumer products (cases, cooling, software like CAM, etc.)
- Deliver outstanding service and support to end-users using CRM platform
- Diagnose and resolve technical hardware and software issues by evaluating and analyzing the symptoms
- Meet the performance goals established for the position in the areas of: efficiency, quality, and customer satisfaction
- Be the first to evaluate the latest beta features
Skills
- Strong passion for PC gaming and hardware
- Minimum 1-2 years of proven experience in Customer-Facing Technical Support within the Consumer Electronics, PC Hardware, or PC Gaming Industry
- Exceptional communication skills, both written and verbal
- Ability to work under pressure in a fast-paced environment
- Possess strong problem solving and troubleshooting skills
- Unwavering patience and empathy for helping solve customer issues
- Attention to detail and thoroughness
- Ability to methodically test for usability and performance issues
- Knowledgeable in computer hardware and software
Benefits
- Health/dental/vision
- Retirement
- Paid time off
- Equity as part of their compensation package
Company Overview
Company H1B Sponsorship