Product Group HW Governance Business Systems Analyst
Intel Corporation is a leader in engineered technology and AI innovation. The Product Group Hardware Governance Systems Analyst will support users with asset management processes and tools, ensuring data integrity and providing training while collaborating with IT on system improvements.
Responsibilities
- Provide 1st level support for users with questions related to Service Now (Intel Product's Pre-Production Hardware system of record) and inventory tracking business processes
- Troubleshoot and resolve application bugs escalated from users; partner with IT on required development work
- Perform regular data updates to ensure asset management data integrity
- Support user enhancement requests
- Take part in system upgrade testing to ensure no impact to end users
- Document and deliver training to end users
Skills
- Associate degree in STEM or any related field
- Candidate must have ServiceNow experience
- Excellent MS Office skills (Excel, Word, and PowerPoint)
- Experience in an IT or equivalent system or customer support role
- Bachelor's Degree in STEM or any related field
- Intel Product knowledge, including silicon and platform configurations
- Understanding of BOM data (SPEED)
- Experience with Access Governance System (AGS)
- Experience with Lab Management Portal (LaMP)
- Experience with Atlas
- Experience with BI Reporting
Benefits
- Health
- Retirement
- Vacation
Company Overview
Company H1B Sponsorship