Data Center, Desktop and Server Support Technician
Integrated Health Systems is a telecommunications and IT integrator with 40 years of experience. They are seeking a motivated technician to provide hands-on troubleshooting and support for end-user systems, Windows servers, and network connectivity.
Responsibilities
- Provide onsite and remote support for desktop, server, peripheral, and network connectivity issues
- Diagnose and resolve workstation and application issues (Microsoft Windows), including printers and other peripherals
- Troubleshoot TCP/IP connectivity (DNS, DHCP, routing, Wi-Fi/VLAN fundamentals) and coordinate escalation when required
- Assist with server support activities, including basic Active Directory tasks, patching, backups, and service monitoring
- Support virtualized environments and storage systems (VMware/Hyper-V exposure; NAS/SAN familiarity)
- Deploy and maintain endpoint security and protection tools (anti-malware, firewall/endpoint protection, patching)
- Document work performed, maintain network/system documentation, and keep accurate asset and configuration records
- Support data center operations and monitoring functions, including troubleshooting physical plant and cabling issues when needed
Skills
- Working knowledge of Microsoft client and server operating systems
- Solid understanding of TCP/IP networking concepts and troubleshooting
- Professional customer service skills with clear verbal and written communication
- Ability to prioritize and triage multiple issues while maintaining attention to detail
- Comfort working independently and collaboratively within a team
- Exposure to virtualized server environments (VMware and/or Hyper-V)
- Exposure to NAS and SAN storage systems
- Experience with ticketing systems and remote support tools
- Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications) or equivalent hands-on experience
Benefits
- 401(k) retirement plan with company match
- Bonus system
- Life, medical, and dental insurance
- Vacation and paid holidays
- Company lunches and social events
Company Overview
Company H1B Sponsorship