[Remote] Support Specialist – Bilingual (English/Spanish), Remote USA

Note: The job is a remote job and is open to candidates in USA. LexisNexis Risk Solutions is a key partner in risk assessment, offering solutions to enhance revenue growth and operational efficiency. The Support Specialist role is vital for assisting financial institutions and government agencies with asset verification systems, ensuring exceptional service and operational excellence.

Responsibilities

• Serve as the primary liaison for financial institutions and government agencies participating in AVS programs
• Conduct training sessions for financial institution personnel on system functionality and procedural guidelines
• Manage inbound inquiries via phone and email, ensuring accurate documentation and timely resolution
• Proactively follow up with financial institutions to resolve outstanding or overdue requests
• Support the transition to automated processing methods, promoting modernization and efficiency
• Assist in recruiting new financial institutions to participate in AVS programs
• Manage registration processes and maintain accurate records of institutions and user accounts
• Identify, troubleshoot, and escalate operational errors to ensure timely resolution
• Maintain and update procedural documentation and operational reports
• Continuously seek opportunities to improve processes and enhance operational efficiency
• Participate in team meetings and contribute to departmental success
• Ensure compliance with service level agreements, including network coverage and response time metrics
• Provide shift coverage for team members on PTO, including alternate shifts (e.g., 6:00–2:30, 8:30–5:00, 12:30–9:00)
• Be available to work on select company holidays with pay (e.g., Day after Thanksgiving, Christmas Eve, Day after Christmas, New Year’s Eve)
• Support additional departmental initiatives and special projects as assigned

Skills

• Fluent in both English and Spanish (written and verbal). A Spanish language assessment will be administered
• High school diploma required
• Minimum of 50 words per minute typing speed
• Proficient in Microsoft Excel, Word, and Outlook; comfortable navigating PC environments and web-based applications
• Exceptional verbal and written communication skills; ability to manage competing priorities in a fast-paced setting
• Strong organizational skills with keen attention to detail
• Dependable, self-driven, and capable of working independently and collaboratively
• Demonstrated ability to perform under pressure and meet deadlines
• Must be eligible to obtain and maintain Social Security Administration Security Clearance as a condition of employment
• Must be able to commute on-site to the Oklahoma City Office
• College degree preferred

Company Overview