[Remote] Cloud Support Technician - Talent Pipeline (Remote - US)
Note: The job is a remote job and is open to candidates in USA. Atmosera empowers businesses with modern technology and human expertise, and they are seeking a Cloud Support Technician to ensure the smooth operation of clients' cloud environments. The role involves providing technical support, troubleshooting issues, and delivering exceptional customer service in the Azure cloud space.
Responsibilities
- Monitor, analyze, and resolve incidents for customer infrastructure running in Azure
- Triage, action on and disposition telemetry alerts as they come in
- Install, configure, and administer customer systems in Azure
- Troubleshoot and resolve technical issues related to virtual servers and networks
- Escalate complex cases to Tier-2 and Tier-3 support as needed
- Perform regular reviews of systems, processes, and procedures
- Document systems, processes, and procedures to maintain knowledge base
- Promote best practices to enhance and improve organizational processes
- Communicate technical issues and solutions to clients in clear, business-friendly terms
- Interact with customers to identify IT problems and troubleshoot them efficiently
- Provide regular updates to clients via email, ticketing system, and phone calls
- Communicate ticket status information to all team members
Skills
- Previous experience in a help desk/service desk support or systems administration role
- Basic understanding of operating systems (Windows and Linux)
- Familiarity with virtual servers and networking concepts
- A strong desire to learn and master Azure cloud technologies
- Ability to analyze and resolve technical issues effectively
- A passion for problem-solving and learning new technologies
- Ability to work in a fast-paced, rapidly changing environment
- Excellent verbal and written communication skills
- Ability to explain technical concepts to non-technical audiences
- Strong customer service orientation
- Ability to work collaboratively with team members and clients
- Experience supporting virtual servers and troubleshooting network issues is a plus
- Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus
- Experience reviewing technical logs and triaging telemetry alerts
Benefits
- Generous 401(k) Plan
- 100% Employer-Paid Health, Vision, and Dental Insurance for employees
- Company-Paid Life, AD&D, Short and Long-Term Disability Insurance
- Generous Paid Time Off (PTO)
- 11 Paid Holidays
- Community Service Leave
- Employee Recognition and Reward Program
Company Overview