[Remote] Inside Sales Representative-Eastern Time Zone

Note: The job is a remote job and is open to candidates in USA. Vetoquinol USA is seeking an Inside Sales Representative to establish and maintain profitable relationships with customers. This remote role is responsible for consulting with customers, managing orders, and supporting sales initiatives.

Responsibilities

• Consult with current and potential customers in an assigned geographic area using phone, email, texts, videoconferencing, and other platforms to convert new business, maintain current customers, and grow market share
• Communicate daily with Territory Managers, Regional Manager, Marketing, and other company organizations and external partners as required
• Form long-standing customer relationships with assigned accounts
• Develop and implement sales plans to meet business goals
• Travel occasionally as needed for training, sales meetings, conferences, etc
• Utilize Vetoquinol’s Sales Excellence program to engage with customers
• Assist customers in a timely manner
• Manage orders taken by phone, email, or other methods; ensure accurate entry into the Customer Relationship Management (CRM) system and communicate information to distribution partners
• Organize workflow to meet customer and company deadlines
• Present and discuss the products and services of the company in a way that conveys an image of quality, integrity, and superior understanding of customer needs
• Manage inbound and outbound phone calls professionally and efficiently, using good communication skills
• Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution
• Document all customer interactions with detailed notes in the CRM system
• Support the company vision and mission, and demonstrate the corporate core values in all professional activities
• Comply with all OSHA safety requirements, work rules, and regulations
• Compile and maintain all required records, documents, etc
• Follow systems and procedures outlined in company manuals
• Communicate out-of-office plans to manager and teammates to ensure uninterrupted customer coverage
• All other duties as requested by management

Skills

• The candidate must be available during Eastern Time Zone hours
• Establishing and maintaining profitable relationships with customers
• Taking personal and complete responsibility for each customer contact
• Ensuring that all customer requirements are completely met
• Consulting with current and potential customers in an assigned geographic area using phone, email, texts, videoconferencing, and other platforms
• Communicating daily with Territory Managers, Regional Manager, Marketing, and other company organizations and external partners as required
• Forming long-standing customer relationships with assigned accounts
• Developing and implementing sales plans to meet business goals
• Traveling occasionally as needed for training, sales meetings, conferences, etc
• Utilizing Vetoquinol's Sales Excellence program to engage with customers
• Assisting customers in a timely manner
• Managing orders taken by phone, email, or other methods; ensuring accurate entry into the Customer Relationship Management (CRM) system
• Organizing workflow to meet customer and company deadlines
• Presenting and discussing the products and services of the company in a way that conveys an image of quality, integrity, and superior understanding of customer needs
• Managing inbound and outbound phone calls professionally and efficiently, using good communication skills
• Attending to customer questions, complaints, and concerns immediately, and facilitating satisfactory resolution
• Documenting all customer interactions with detailed notes in the CRM system
• Supporting the company vision and mission, and demonstrating the corporate core values in all professional activities
• Complying with all OSHA safety requirements, work rules, and regulations
• Compiling and maintaining all required records, documents, etc
• Following systems and procedures outlined in company manuals
• Communicating out-of-office plans to manager and teammates to ensure uninterrupted customer coverage
• All other duties as requested by management
• Exceptional written, verbal, and interpersonal communication skills
• Ability to work under pressure and with shifting priorities
• Team player willing to participate in meetings and other team activities
• Ability to manage time efficiently and to multi-task
• Bachelor's Degree or 3+ years of inside sales experience preferred
• Inside sales experience highly preferred
• Experience in the animal health industry highly preferred

Company Overview

• Would you like to be an active part in the exciting growth of the US division for one of the largest veterinary companies in the world? 100% dedicated to animal health; Vetoquinol is first and foremost an independent, family-owned business. It was founded in 1933, and is headquartered in Fort Worth, US, with a workforce of 51-200 employees. Its website is http://www.vetoquinolusa.com.

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