Customer Experience Specialist
DigiCert is a leading global security authority that provides trusted encryption solutions. The Customer Experience Specialist will ensure the quality of validation products and assist customers through various communication channels.
Responsibilities
- Project a professional company image through phone, chat and email interactions
- Recognize, document and alert supervisors of trends in customer calls
- Research customer organizations and verify organization contact details online
- Answer pre-sales and customer inquiries via phone, email, and live chat
- Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and personnel
- Study product characteristics or customer requirements and confer with management to determine validation objectives and standards
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
Skills
- High School Diploma or equivalent
- 1+ years of experience in customer service
- Comfortable working on a computer daily and conversing over the phone and through email
- Strong oral, written and interpersonal communication skills
- Proficient knowledge of Microsoft products and other applicable software or applications
- Detailed-oriented with excellent organization skills
- Self-motivated, manage your time well, and get things done
- Team oriented and ability to work with people from diverse backgrounds
- Bachelors degree in IT, Computer Science, or other technical degree
- 2+ years of experience in a customer service role within the tech industry
- Excellent knowledge of Microsoft products and other applicable software or applications
Benefits
- Competitive benefits package
Company Overview