Field Service Engineer - Memphis, TN

Beckman Coulter Diagnostics is a global leader in clinical diagnostics, dedicated to innovating for tangible impact in healthcare. The Field Service Engineer will be responsible for ensuring optimal performance of Beckman Coulter equipment, providing troubleshooting, maintenance, and service repair, while working independently in a fast-paced environment.

Responsibilities

• Working independently, handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment, including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times
• Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals
• Engage with internal and external stakeholders, understanding and meeting their requirements, while also helping train newer Field Service Engineers

Skills

• Associate's degree, Military experience, or equivalent experience (Applicants with applicable military experience will be considered on a case-by-case basis)
• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
• Hold a current valid driver's license and good driving record over the last three
• Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight)
• Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.)
• Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
• Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity
• 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair
• Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention
• A technical college major such as biomed, engineering, or related

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k)

Company Overview

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