Experienced Healthcare Customer Service Representative - Remote USA Opportunity at arenaflex
Join arenaflex's Award-Winning Team and Ignite Your Career in Customer Service
Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic, global environment where teamwork, empathy, and innovation come together? Look no further! arenaflex, a leading provider of customer experience solutions, is seeking an experienced Healthcare Customer Service Representative to join our remote team in the USA.
About arenaflex
arenaflex is a global company that has been making customers happy since 1982. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. Our mission is to deliver exceptional customer experiences powered by humanity and technology. We're a team of curious lifelong learners, guided by our company values and a passion for making a difference.
What You'll Be Doing
As a Healthcare Customer Service Representative at arenaflex, you'll be the spark that brightens days and ignites careers. You'll be part of a team that brings humanity to business, making a positive impact on people's lives every day. Your role will involve:
- Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conducting research and making outbound calls to provide answers for customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members
- Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
To succeed in this role, you'll need:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible alternative)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
What You Can Expect
At arenaflex, we're committed to supporting your career and professional development. You can expect:
- A supportive team environment that encourages collaboration and growth
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
Visit [https://www.hellottecbenefits.com](https://www.hellottecbenefits.com) for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.
Why Join arenaflex?
* Be part of a global company that's making a positive impact on people's lives every day
- Work in a dynamic, inclusive environment that values diversity and promotes growth
- Enjoy a supportive team environment that encourages collaboration and learning
- Take advantage of career growth opportunities and learning benefits
- Receive a competitive base wage and performance bonus opportunities
- Enjoy a healthy benefits package based on your position
Apply Now!
Ready to join arenaflex's award-winning team and ignite your career in customer service? Apply now through our website: [https://remotejobs.trendingnewsgo.com/register-candidate/](https://remotejobs.trendingnewsgo.com/register-candidate/)
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job