Experienced Customer Service Representative Team Lead - National Remote

At arenaflex, we're committed to delivering care, aided by technology to help millions of people live healthier lives. Our team is dedicated to connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. As a Customer Service Representative Team Lead, you'll play a vital role in improving health outcomes by providing exceptional support to our customers. Join us in our mission to advance health equity on a global scale and make a meaningful impact on the communities we serve.

About arenaflex

arenaflex is a global organization that values diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Our culture is guided by a passion for making a difference in the lives of others, and we're committed to creating a work environment that's inclusive, supportive, and empowering. As a team lead, you'll have the opportunity to grow and develop your skills, work with a talented team, and make a real difference in the lives of our customers.

Job Summary

We're seeking an experienced Customer Service Representative Team Lead to join our national remote team. As a team lead, you'll be responsible for providing exceptional support to our customers, answering incoming calls, and providing referrals to providers and agencies in Salt Lake County. You'll also be responsible for completing administrative tasks, utilizing a computer database to verify Medicaid eligibility, and offering additional information to individuals who have contacted the wrong organization.

Primary Responsibilities

As a Customer Service Representative Team Lead, you'll be responsible for:

• Taking inbound calls and providing exceptional support to our customers
• Researching and providing referrals to providers and agencies in Salt Lake County to Medicaid eligible consumers
• Utilizing a computer database to verify Medicaid eligibility
• Offering additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
• Completing additional administrative tasks as assigned that support Care Coordination team

Required Qualifications

To be successful in this role, you'll need:

• A High School Diploma or GED
• Must be 18 years of age or older
• 2 years of Customer Service experience in working with the insurance, medical, behavioral health setting, or financial technology
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work any 8-hour shift between the hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September)

Preferred Qualifications

While not required, having experience working with Financial Health Technology is a plus.

Telecommuting Requirements

As a remote team lead, you'll need to:

• Be able to keep all company sensitive documents secure (if applicable)
• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

To succeed in this role, you'll need:

• Strong organizational skills
• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

As a team lead at arenaflex, you'll enjoy a competitive salary, comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). The hourly range for this role is $19.47 - $38.08 per hour, and pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

Application Deadline

This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

About arenaflex's Mission and Values

At arenaflex, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity and Inclusion

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

How to Apply

If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding role, apply now to become a Customer Service Representative Team Lead at arenaflex. Apply for this job