Experienced Customer Service Representative - Remote

Join arenaflex, a pioneer in the iLottery industry, as we continue to shape the future of online gaming and drive outstanding returns for good causes. Are you passionate about delivering exceptional customer experiences and working in a dynamic, innovative environment? Do you thrive in a fast-paced setting and possess excellent communication and problem-solving skills? If so, we invite you to join arenaflex as a Customer Service Representative, where you will play a vital role in enhancing player experiences with our online Lottery games.

About arenaflex

arenaflex is a leading supplier of best-in-class iLottery solutions to the North American lottery market. Born in the digital domain, we have been at the forefront of innovation, helping pioneer the successful introduction of iLottery in the U.S. and establishing ourselves as North America's proven partner of choice to enable regulated lotteries to design and deploy complex gaming solutions. Our cutting-edge technology, comprehensive suite of managed services, and top-performing game content have made us the go-to partner for lotteries seeking to generate incremental revenue for good causes through the online channel.

Our Culture

At arenaflex, we prioritize innovation, empower our team members, and foster a culture of excellence. We believe in hiring the best talent and providing them with opportunities for growth and development. Our team members enjoy a range of benefits, including comprehensive health insurance, life insurance, and a 401K savings program with competitive corporate matching. We also offer paid vacation and personal time, a quarterly profit-sharing program, and a fully paid parental leave program.

Your Role

As a Customer Service Representative at arenaflex, you will be the primary point of contact for players, providing top-notch quality service through live instant messaging, email, and telephone. Your responsibilities will include:

• Interacting with customers to provide information and process inquiries about accounts, products, and services
• Troubleshooting technical issues related to computer/tablet/cell phone applications according to established department policies and protocols
• Responding to and processing inbound calls, real-time chat communications, emails, and making outgoing calls
• Communicating special marketing offers to VIP customers
• Providing timely feedback to the company regarding service failures or customer concerns
• Maintaining customer confidentiality
• Adopting and promoting company values
• Remaining current on all new developments and procedures regarding department and company protocols
• Working according to set goals and targets
• Having fun!

Your Qualifications

To succeed in this role, you will need:

• A high school diploma or equivalent, with some college preferred
• 2 or more years of inbound/support call center experience
• 1 or more years of working remotely and achieving set KPI's
• Reliable internet and the ability to pass an internet speed test
• Ability to travel to lottery headquarters once each quarter
• Camera readiness while working
• Advanced knowledge of computers and Windows Office Programs
• Experience with computers, smartphones, tablets, and the ability to troubleshoot internet connectivity, app, and browser issues
• Highly developed verbal, interpersonal, and written communication skills, with the ability to relate to others and maintain a friendly, professional, and courteous demeanor
• Demonstrated accuracy with a consistent attention to detail
• Possess independent judgment, discretion, and initiative in the absence of specific directions from management
• Good grammatical and typing/data entry skills with an emphasis on accuracy
• Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service
• Organized with excellent time-management skills
• Previous technical support experience is an asset

Why Join arenaflex?

At arenaflex, we offer a unique opportunity to work with a pioneering company in the iLottery industry. Our team members enjoy a range of benefits, including comprehensive health insurance, life insurance, and a 401K savings program with competitive corporate matching. We also offer paid vacation and personal time, a quarterly profit-sharing program, and a fully paid parental leave program. Our dynamic and innovative work environment provides opportunities for growth and development, and our commitment to excellence ensures that our team members are empowered to succeed.

Apply Now

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for the Customer Service Representative role at arenaflex. Join our team and be part of shaping the future of online gaming and driving outstanding returns for good causes. Apply Job!

Equal Employment Opportunity

arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply for this job