Experienced Customer Experience Specialist - Singapore

Join arenaflex, a world-renowned airline, in its mission to deliver exceptional customer experiences that exceed expectations. As a Customer Experience Specialist, you will be at the forefront of creating memorable interactions with customers, turning their travel experiences into lifelong memories.

About arenaflex

arenaflex is a global leader in the airline industry, committed to providing unparalleled service to its customers. With a strong focus on innovation, safety, and customer satisfaction, arenaflex continues to set the standard for excellence in the industry. Our team is driven by a shared dedication to living our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork, every day, in everything we do.

Key Responsibilities

As a Customer Experience Specialist, you will be responsible for:

• Connecting with customers via phone and creating an experience where customers know they have been heard and understood
• Assessing customer needs and offering solutions and additional products
• Interacting with a globally diverse group of customers and colleagues
• Selling travel-related services and promoting credit card vendor partner products
• Demonstrating strong verbal and written communication skills
• Possessing strong computer skills and comfort with navigating software applications, email, instant messaging, and internet searches
• Having a professional attitude with excellent dependability, flexibility in a fast-paced environment, and the ability to handle stressful situations
• Able to learn and react quickly

Job Summary

Customer Experience Specialists play a vital role in delivering world-class service to all customers. They connect with customers via phone, create an experience where customers know they have been heard and understood, and feel valued and important. This is accomplished by effective listening, quickly identifying and owning customer issues, actively searching for solutions to problems, and making quality decisions.

What You Need to Succeed

To be successful in this role, you will need to:

• Embrace diverse people, thinking, and styles
• Consistently make safety and security, of self and others, the priority
• Possess correct legal documentation to live and work in Singapore
• Be a Singapore citizen
• Be fluent in written and verbal English
• Have a flexible schedule as this position will require you to work weekends, holidays, and including night shift
• Possess a Diploma or above (consideration will be given to candidates who have relevant work experience in a contact centre environment)

What Will Give You a Competitive Edge

To stand out in this role, you will need:

• One year of experience working in sales, and at least one year of experience providing customer service
• Strong computer skills and comfort with navigating software applications, email, instant messaging, and internet searches
• Excellent verbal and written communication skills, using appropriate grammar, tone, and pronunciation
• Ability to work in a fast-paced environment and handle stressful situations

Career Growth Opportunities and Learning Benefits

As a Customer Experience Specialist, you will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues. You may also have opportunities to assist customers via Twitter, Facebook, or other emerging social media platforms. arenaflex offers comprehensive training programs, including classroom and on-the-job training, to help you develop your skills and advance your career.

Work Environment and Company Culture

arenaflex is a 24/7 operation, and we will always have customers that need us. Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. We offer a competitive salary, industry-leading profit sharing, comprehensive health and wellness benefits, paid training, domestic and international flight privileges, and career development programs to help you keep climbing along the way.

Compensation, Perks, and Benefits

The starting pay for this position is SGD 3,100 per month. The position is also eligible for performance-based incentives after six months probation period, shift allowances, monthly rewards if company meets Key Performance Indicators (KPIs), and annual pay increases. arenaflex offers a range of benefits and perks to help you keep climbing, including:

• Competitive salary, industry-leading profit sharing
• Comprehensive health and wellness benefits including medical, dental, and life benefits
• Paid training includes instruction, observation, exams, and performance measures
• Domestic and International Flight privileges for employees and eligible family members
• Career development programs are available for your long-term career goals
• Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

How to Apply

If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career, apply now to join arenaflex as a Customer Experience Specialist. Apply for this job