Experienced Healthcare Customer Service Representative – Remote USA Opportunity at arenaflex
Join arenaflex's Award-Winning Team and Ignite Your Career in Customer Service
Are you passionate about delivering exceptional customer experiences and making a difference in people's lives? Do you have a strong desire to work in a dynamic, global environment where you can grow and develop your skills? Look no further! arenaflex is seeking an experienced Healthcare Customer Service Representative to join our remote team in the USA.
About arenaflex
arenaflex is a leading provider of customer experience solutions, helping companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. With a rich history dating back to 1982, we've had the privilege of working with many of the world's leading iconic and hypergrowth brands. Our mission is simple: to make customers happy. And we're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
What You'll Be Doing
As a Healthcare Customer Service Representative at arenaflex, you'll be the spark that brightens days and ignites careers. You'll be part of a team that's dedicated to delivering exceptional customer experiences, and you'll have the opportunity to make a real difference in people's lives. Your key responsibilities will include:
- Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
To succeed in this role, you'll need to bring the following skills and qualifications:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset of your own)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
As a member of our team, you can expect:
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position, which could include PTO, tuition reimbursement, health and wellness incentives
Visit our benefits page at hellottecbenefits.com for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.
Why Join arenaflex?
* We're a Great Place to Work certified company, recognized for our amazing purpose, team, and company culture.
- We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
- We offer a supportive and inclusive work environment where you can grow and develop your skills.
- We're proud to be an equal opportunity employer, committed to building a workforce that reflects the communities we serve.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we want to hear from you! Apply now to join our remote team in the USA and ignite your career in customer service. Apply Now!
Note:
arenaflex is currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Apply for this job