Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex

Unlock a Rewarding Career in Live Event Ticketing at arenaflex

Join the arenaflex team as a Customer Service Associate, where you'll play a vital role in delivering exceptional experiences to our valued sellers and customers. As a key member of our Seller Operations team, you'll be responsible for managing transactions, resolving issues, and providing top-notch support to our stakeholders. If you're passionate about live events, customer service, and problem-solving, this is an exciting opportunity to grow your career in a dynamic and fast-paced environment.

About arenaflex

arenaflex is a leading ticket exchange platform that connects buyers and sellers of live event tickets. Our mission is to provide a seamless and secure experience for our customers, while also ensuring that our sellers receive fair compensation for their tickets. With a strong focus on customer satisfaction and seller relationships, we're committed to building a community that values trust, transparency, and excellence.

Your Role as a Customer Service Associate

As a Customer Service Associate at arenaflex, you'll be responsible for:

• Managing transactions and relationships with our valued sellers and customers
• Responding to calls and emails regarding event and order-related questions
• Investigating and resolving issues that affect customer experience
• Handling day-to-day interactions with sellers beyond traditional customer service responsibilities
• Monitoring order queues and providing real-time assistance
• Collaborating with the team to advance individual and team goals

Your Journey as a Customer Service Associate

Here's a breakdown of your role expectations in the first 30, 90, and 180 days:

30 Days:

* Complete new hire orientation and gain knowledge about arenaflex's operations and the live event industry

• Learn about ticket marketplaces and how you'll contribute to providing great experiences for our customers
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions

60 Days:

* Investigate instances where customer experience has been affected, determine fault, and resolve issues fairly and constructively

• Handle day-to-day interactions with sellers beyond traditional customer service responsibilities
• Navigate order queues and determine what requires attention to provide real-time assistance

90 Days:

* Play an active role in continued learnings to advance skill sets necessary for individual and team goals

• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers

What You'll Bring

To succeed as a Customer Service Associate at arenaflex, you'll need:

• Outstanding communication, attention to detail, and organizational skills
• A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
• Interest in the live event space and an eager-to-learn attitude

Work Environment and Schedule

Our office is located in Coppell, TX, and we offer a hybrid work model with 3 days in-office and 2 days at home. Your work schedule will be:

• Monday-Friday 8:30-5:00pm for the first 4 weeks of employment (training is paid and all in-office)
• 1:30pm-10:00pm, with Tuesday/Wednesday off
• 1:30pm-10:00pm, with Wednesday/Thursday off

Compensation and Benefits

* $40,000 base salary with overtime eligibility

• Bi-annual bonuses
• Annual equity grant
• Overtime eligibility for any hours worked over 40/week

Why Join arenaflex?

At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and rewarding.

We offer

• Opportunities for career growth and professional development
• Collaborative and dynamic team environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off

Ready to Join the arenaflex Team?

If you're a customer service enthusiast with a passion for live events, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic team that's shaping the future of ticketing. Apply now and take the first step towards a rewarding career at arenaflex! Apply for this job