Experienced Customer Service Representative for Finance Team - Delivering Exceptional Support in a Global Energy Business at arenaflex
Introduction to arenaflex
Imagine being part of a global energy business that is revolutionizing the way we think about energy. At arenaflex, we are committed to delivering light, heat, and mobility to millions of people every day, while working towards a low-carbon future. As a leader in the energy industry, we are dedicated to making a real contribution to the world's ambition of becoming net zero by 2050 or sooner. Our diverse and hardworking team is leading the way in making energy cleaner and better, and we invite you to join us on this exciting journey.
Job Purpose and Responsibilities
We are seeking an experienced Customer Service Representative to join our Finance Team in Pune, India. As a Settlement and Reconciliation Specialist, you will play a critical role in supervising and handling credit card settlement, serving as a liaison between our Global Business Services (GBS) and third-party support providers. Your key responsibilities will include:
- Relationship management for the Credit Card Helpdesk and all 3rd party credit card support providers, field operations, jobbers or other retail sites, and arenaflex Credit Card Operations
- Timely communication and resolution for daily and partner concern requests
- Recording SAP financial adjustments impacting sites
- Investigating manual claim inquiries related to settlement and implementing processes with vendors for resolution
- Working closely with the Lead Billing Specialist for all reconciliation issues related to credit card customer offer initiatives
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree or equivalent experience
- Proficient experience with Microsoft Office Suite Applications
- Two years of experience in a business-to-business (B2B) account management environment, working with financial entries, debits/credits, and reconciliations
- 1-2 years of SAP experience
- Validated abilities to handle a high volume of service requests daily using Seibel or CRM tracking tools
- Accurate data entry and attention to detail
Preferred Qualifications
While not essential, the following skills and qualifications are highly desirable:
- Experience working in a global energy business or a similar industry
- Knowledge of credit card settlement and reconciliation processes
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Skills and Competencies
To excel in this role, you will need to demonstrate the following skills and competencies:
- Agility core practices
- Analytical thinking
- Business process improvement
- Commercial acumen
- Communication
- Conflict management
- Creativity and innovation
- Customer-centric thinking
- Customer enquiries
- Customer experience
- Customer value proposition
- Digital fluency
- Resilience
- Sustainability awareness and action
- Understanding emotions
- Workload prioritization
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:
- On-the-job training and coaching
- Formal training programs
- Mentorship and career guidance
- Opportunities for career advancement and progression
Work Environment and Company Culture
At arenaflex, we pride ourselves on our diverse and inclusive work environment. We believe in creating a workplace where everyone feels valued, respected, and empowered to contribute. Our company culture is built on the following values:
- Respect and inclusivity
- Integrity and transparency
- Accountability and responsibility
- Collaboration and teamwork
- Innovation and continuous improvement
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A salary that reflects your experience and qualifications
- A range of benefits, including health insurance, retirement savings, and paid time off
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be part of a global energy business that is shaping the future of energy. Don't miss out on this chance to join our team and contribute to our mission of making energy cleaner and better. Apply now and take the first step towards a rewarding and challenging career at arenaflex.