Experienced Clinical Customer Service Representative – Remote Healthcare Call Center

At arenaflex, we're dedicated to empowering individuals to live healthier and longer. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Clinical Customer Service Representative, you'll play a vital role in supporting our mission by providing exceptional customer service nationwide to our members.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about delivering exceptional healthcare solutions. Our team is committed to fostering a culture of excellence, collaboration, and continuous learning. As a remote worker, you'll have the flexibility to work from the comfort of your own home while being part of a vibrant and supportive community.

Job Summary

We're seeking experienced customer service professionals to join our remote call center team. As a Clinical Customer Service Representative, you'll be responsible for providing exceptional customer service to our members by responding to their inquiries and providing information regarding all aspects of their association with arenaflex. This is a full-time and part-time regular employee position with a starting pay rate of $15/hour, with the potential to earn up to $16/hour within the first year, plus merit. Seasonal workers and temporary employees will also be considered for this role with a starting pay rate of $15/hour.

Responsibilities

As a Clinical Customer Service Representative, you'll be responsible for:

• Answering incoming calls in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

To be successful in this role, you'll need:

• A high school diploma or equivalent
• A minimum of one year of experience performing customer service duties; inbound call center experience is preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Clinical Customer Service Representative, you'll need to demonstrate:

• The ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Excellent customer service skills to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• The ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• The ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• The ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

This role requires:

• Primarily sedentary work, able to sit for long periods of time
• The ability to speak, see, and hear other personnel and/or objects
• The ability to communicate both in oral and written form
• The ability to travel within the facility
• The ability to use a telephone and computer keyboard
• The ability to lift up to 10 lbs

Environmental Conditions

As a remote worker, you'll be working from the comfort of your own home in a designated work area with company-provided technology equipment. This role requires a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to fostering a diverse and inclusive work environment that values and respects all individuals. We welcome applications from qualified individuals with disabilities and disabled veterans. If you require an accommodation to apply or participate in our hiring process, please contact our Human Resources Department at (800) 848-3555 x6702.

Compensation and Benefits

As a Clinical Customer Service Representative, you'll enjoy a competitive compensation package, including:

• Starting pay rate of $15/hour, with the potential to earn up to $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional healthcare solutions, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job