Experienced Customer Service Representative – Remote Health Insurance Enrollment Support

At arenaflex, we're dedicated to making finding and enrolling in health insurance simple, and we're looking for talented and motivated individuals to join our team as Remote Customer Service Representatives. As a key member of our elite team, you'll play a vital role in delivering an exceptional customer experience and helping millions of consumers across the country navigate the complexities of health insurance. arenaflex is a leading provider of cloud-based enrollment tools, serving state-based exchanges, brokers, insurers, and consumers. Our innovative solutions empower consumers to make informed decisions about their health insurance, and we're committed to building a motivating and positive work environment that supports the growth and development of our team members.

About arenaflex

arenaflex is a dynamic and forward-thinking company that's passionate about making a difference in the lives of our customers. With a strong commitment to innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the health insurance industry. Our team is comprised of dedicated professionals who share a common goal: to make finding and enrolling in health insurance simple, accessible, and affordable.

Job Summary

As a Remote Customer Service Representative at arenaflex, you'll be responsible for delivering exceptional customer service experiences to our clients, providing technical support, and managing customer accounts. You'll work closely with our team to resolve customer inquiries, troubleshoot issues, and provide personalized support to ensure that our clients receive the best possible experience.

Key Responsibilities

* Inbound and outbound calls to resolve customer inquiries and provide technical support

• Deliver the highest level of customer service experience consistently, meeting or exceeding customer satisfaction targets
• Manage customer accounts, including application data entry and online chat inquiries
• Interpret and follow defined procedures and policies to ensure compliance with regulatory guidelines
• Utilize creative problem-solving skills to resolve complex customer issues
• Demonstrate flexibility and adaptability to changing projects and updates
• Manage time and tasks effectively, prioritizing multiple projects and deadlines
• Participate in extensive self-study, training, and testing to develop skills and knowledge
• Adhere to regulated guidelines for communications via all channels

Essential Qualifications

* Moderate to advanced computer skills, including proficiency in Microsoft Office and Google Suite

• High level of comfort learning new technology and adapting to changing systems
• High level of professionalism, including excellent verbal and written communication skills
• Ability to work from home, with a dedicated, private, and secure workspace
• Self-motivated and success-driven, with a strong desire to learn and grow
• Ability to commit to full attendance during the 3-week training period
• Completion of a background check and health screening

Preferred Qualifications

* Previous experience in customer support or technical support roles

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a call center environment
• Familiarity with CRM systems and practices
• Spanish bilingual skills, a plus

What We Offer

* Paid training to develop your skills and knowledge

• Full-time, seasonal temp-to-permanent roles with opportunities for growth and advancement
• Performance and attendance-based incentives, in addition to base pay
• The convenience of working from home, with a collaborative and supportive team environment
• 401K match and individual coverage HRA (ICHRA)
• Paid time off (PTO) to recharge and relax

Compensation Details

* Base pay: $14.50 per hour

• Enhanced rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish bilingual base pay: $15.50 per hour
• Spanish bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance

Requirements

* 18 years of age or older

• Minimum internet speed of 35 mb/s
• Dedicated, private, and secure workspace
• Personal laptop or desktop computer required for the training period
• Commit to full attendance during the 3-week training period
• Complete a background check and health screening
• Cable/fiber broadband internet with a hard-wired Ethernet connection is required
• NOT compatible: mobile internet service providers and satellite

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our team, and to submit your application. Apply Now! Apply for this job