[Remote] Clinical Services Pharmacy Technician
Note: The job is a remote job and is open to candidates in USA. Humana is a leading healthcare company focused on providing quality services. They are seeking a Clinical Services Pharmacy Technician to handle patient inquiries, assist with medication research, and manage medication therapy programs under close supervision.
Responsibilities
- Act as an intake for all calls from patients, pharmacies and providers
- Perform basic administrative/clerical/operational/customer support/computational tasks
- Address questions related to specific assigned area and assists with medication research
- Triage calls that require consultation with a pharmacist
- Make outbound calls to patients to offer medication therapy management programs
- Schedule medication review sessions with consultative pharmacists
- Make decisions limited to defined parameters around work expectations, quality standards, priorities and timing
- Work under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation
Skills
- Candidates MUST reside in one of the following states: Arizona, Ohio, Texas, or Florida
- Must have an active Pharmacy Technician or Tech in Training license
- Technical Mail Order Pharmacy or Manufacturing experience
- Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
- Excellent communication skills
- Experience using multiple computer applications simultaneously and strong data entry skills
- A positive, proactive attitude with a passion for customer service
- PTCB or ExCPT Certified
- High School Diploma or GED
- Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance
Benefits
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Volunteer time off
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
Company Overview
Company H1B Sponsorship