Bilingual Contact Center Representative, Canadian Banking, Easyline

TD Securities is one of the world's leading global financial institutions, committed to delivering exceptional customer experiences. The Bilingual Contact Center Representative will assist inbound customers with account inquiries and provide personalized support, striving to deliver legendary customer service while achieving performance objectives.

Responsibilities

• Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role

Skills

• High School Diploma or equivalent
• Bilingual (French & English)
• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns
• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
• Flexibility, resiliency, and a positive attitude when responding to challenging situations
• Ability to work both independently and as part of a team
• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices
• This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French
• Preference given to those with experience in financial or service industries

Benefits

• Health and well-being benefits including medical, dental, vision & mental health coverage
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs

Company Overview