Travel Customer Experience Representative (Remote)
Job DescriptionPrestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.Key Responsibilities
- Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
- Assist clients with travel bookings, modifications, cancellations, and special requests.
- Provide accurate information on destinations, travel requirements, and agency policies.
- Follow up with clients to confirm itineraries and satisfaction.
- Resolve customer concerns with empathy and effective problem-solving.
- Maintain accurate client and booking records.
- Excellent written and verbal communication skills.
- Customer service experience required; travel or hospitality experience preferred.
- Strong organizational skills and attention to detail.
- Comfortable with technology and learning booking systems and CRM tools.
- Ability to work independently in a remote setting.
- Passion for travel and client-focused service.
- Fully remote, flexible work environment.
- Career growth opportunities within the agency.
- Travel perks and industry discounts.
- Training and ongoing support from a collaborative team.