Experienced Customer Service Representative – Temporary Contract Position at arenaflex

Job Summary:

Join arenaflex, a leading manufacturing company, as an Experienced Customer Service Representative on a temporary contract basis. This exciting opportunity will see you working closely with customers, processing orders, and utilizing your expertise in EDI data entry. If you have a passion for delivering exceptional customer service and possess the necessary skills and experience, we encourage you to apply for this temporary contract position.

About arenaflex:

arenaflex is a dynamic and innovative manufacturing company that prides itself on delivering high-quality products to its customers. With a strong commitment to customer satisfaction, arenaflex is always looking for talented individuals who share its values and are passionate about delivering exceptional service.

Responsibilities:

As an Experienced Customer Service Representative at arenaflex, you will be responsible for:

• Serving as the primary point of contact and liaison between customers and the company, ensuring seamless communication and resolving any issues that may arise.
• Assisting with EDI data entry, including processing complaints, orders, errors, account questions, billing, and cancellations.
• Processing purchase order confirmations, advanced ship notifications, and invoicing systems for all EDI orders.
• Handling inbound and outbound calls from/to wholesalers, distributors, consumers, business customers, and Account Managers.
• Processing incoming problem tickets from Distributor and Direct Customers.

Key Skills and Qualifications:

To be successful in this role, you will need:

• 2 years of experience in order processing, EDI, and processing purchase orders.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Proficiency in EDI data entry, including processing complaints, orders, errors, account questions, billing, and cancellations.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• High school diploma or equivalent required.

Preferred Qualifications:

* Experience working in a manufacturing environment, with knowledge of EDI systems and processes.

• Strong analytical and problem-solving skills, with the ability to troubleshoot issues and resolve customer complaints.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Experience working in a customer-facing role, with a strong focus on customer satisfaction and retention.

Skills and Competencies:

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong analytical and problem-solving skills, with the ability to troubleshoot issues and resolve customer complaints.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Proficiency in EDI data entry, including processing complaints, orders, errors, account questions, billing, and cancellations.
• Strong attention to detail, with the ability to accurately process orders and resolve customer complaints.

Career Growth Opportunities and Learning Benefits:

As an Experienced Customer Service Representative at arenaflex, you will have the opportunity to:

• Develop your skills and knowledge in EDI data entry, order processing, and customer service.
• Work closely with a dynamic and innovative team, with opportunities for career growth and advancement.
• Participate in ongoing training and development programs, with a focus on customer satisfaction and retention.
• Enjoy a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Work Environment and Company Culture:

arenaflex is committed to creating a positive and inclusive work environment, where employees feel valued and supported. As an Experienced Customer Service Representative, you will have the opportunity to work in a dynamic and innovative team, with a strong focus on customer satisfaction and retention.

Compensation and Benefits:

The salary for this position is $20 - $25 per hour, with opportunities for overtime and bonuses. arenaflex offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this temporary contract position at arenaflex. Please submit your application, including your resume and a cover letter, to [arenaflex HR Department](mailto:[email protected]).

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or ability. If you require a reasonable accommodation to make your application or interview experience a great one, please contact our HR Department at [[email protected]](mailto:[email protected]).

Application Deadline:

This posting is open for thirty (30) days. We encourage you to apply early, as we will be reviewing applications on a rolling basis.

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