Experienced Customer Service-Payment Collection Representative – Remote Work Opportunity with arenaflex
Are you a customer service professional with a passion for helping others resolve payment collection issues? Do you thrive in a remote work environment and enjoy the flexibility that comes with it? If so, we invite you to join arenaflex's dynamic team as a Customer Service-Payment Collection Representative. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences while working from the comfort of your own home.
About arenaflex
arenaflex is a leading provider of innovative solutions in the industry, and we're committed to delivering the best experience to our customers. Our remote work teams are dedicated to providing top-notch support, and we utilize virtual team environments to keep our staff connected and motivated. With a full benefits package, competitive pay, and opportunities for career growth, arenaflex is the perfect place to launch or advance your career.
What You'll Do
As a Customer Service-Payment Collection Representative, you will be responsible for:
- Making outbound (some inbound) phone calls to assist customers with collection of payments on their accounts
- Providing knowledgeable answers to customers, giving them peace of mind that issues are resolved
- Keeping in touch with your managers for tips and feedback on how to improve your performance
- Utilizing scripted customer feedback to ensure you're always prepared with a solid response
Who You Are
To succeed in this role, you'll need:
- Prior customer service experience, preferably in a remote setting (retail, sales, and wait staff backgrounds have been successful in this role)
- Access to a quiet place to work from home and a reliable internet connection
- A GED or High School Diploma
- The ability to quickly type out customer notes on a standard keyboard (no autocorrect fails here!)
Where & When You'll Work
* We operate 7 days a week, with flexible scheduling options
- Schedules are consistent week-to-week, so you can make plans ahead of time
- Training will be done remotely via video meetings at the required schedule for two weeks (Monday through Friday, 7am-3:30pm Central Time)
- After training, the regular schedule will be: 10am-6:30pm Central Time and one weekend shift
What You Can Expect From Us
* Paid time off to spend on whatever you enjoy (our staff earn paid time off based on how much they work)
- A consistent schedule (we believe that if we agree to a schedule, we stand by it!)
- Birthdays off paid! Full-time staff with excellent attendance are rewarded with birthdays off (or the following day if preferred)
- A full benefits package, including medical, dental, vision, and life insurance
- Ancillary coverages to help with other needs like maternity pay and other life events
- A competitive and reliable base rate, plus bonus and commission incentives (our team members who really go for it, earn an additional 50% of their hourly wages just in incentives)
- Opportunities for career growth and learning benefits
Our Commitment to EEO
arenaflex is proud to be an equal opportunity employer. We welcome applicants from diverse backgrounds and are committed to EEO regardless of:
- Race
- Creed
- Color
- Religion
- Sex
- Age
- Sexual orientation
- Citizenship
- Marital status
- Gender
- Identity
- Disability
- Veteran status
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! Apply for this job