Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
About arenaflex
arenaflex is a company that's dedicated to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our collaborative and engaging work environment is the perfect place for you to grow and challenge yourself, and discover your potential can take you anywhere you want to go.
Benefits of Working at arenaflex
We offer a range of benefits that make working at arenaflex an attractive opportunity. These include:
- Paid Training to help you develop your skills and knowledge
- Competitive Wages that reflect your value to the company
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to relax and recharge
- Employee wellness and engagement programs to support your physical and mental well-being
Teleperformance and You
As a key contributor to our team, you'll have the chance to interact with people from all walks of life, and no two days will be the same. You'll work in a collaborative and engaging environment, and you'll have the opportunity to grow and challenge yourself. Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company, so the sky is the limit for you too!
Responsibilities
As a Bilingual Financial Customer Service Representative, your responsibilities will include:
- Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone to resolve their questions, issues or concerns
- Escalating/transfer/complete conference calls to banks, loan originators, financial institutions and more
- Calmly attempting to resolve and de-escalate any issues
- Tracking all call related information for auditing and reporting purposes
- Providing feedback on call issues
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that we do. To be considered for this role, you'll need:
- Bilingual Spanish/English required
- High School Diploma or GED required
- Must be over 18 years of age
- 6 months customer service experience minimum
- 6 months Call Center experience, preferred
- Ability to type 25 wpm
- Comfort with desktop computer system
- Proven oral & written communication skills
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- Able to work independently
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
Work from Home Requirements
To work from home, you'll need:
- Internet Connection Requirements:
+ Minimum subscribed download rate equal or exceeds 12.0 Mbps + Minimum subscribed upload rate equal or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required
- Clean and quiet workspace
Why arenaflex?
At arenaflex, we're committed to making a positive impact on our communities, our clients, and the environment. We're a company that's dedicated to delivering only the best, and we're looking for people who share our values. If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we want to hear from you!
How to Apply
If you're interested in this opportunity, please apply through our website. We can't wait to hear from you! Apply Job! Apply for this job