Experienced Customer Service Representative – Airport Rental Operations
At arenaflex, we're on a mission to revolutionize the way people experience transportation. As a Customer Service Representative in our airport rental operations, you'll play a vital role in delivering exceptional customer experiences and driving our business forward. If you're a people person with a passion for delivering top-notch service, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative transportation solutions, with a team of 25,000 driven professionals working together to move the future of transportation forward. Our culture is performance-driven, with a focus on leadership, training, tools, and rewards that empower our team members to be at their best. We're proud to make a positive difference in the lives of our colleagues, customers, and communities where we operate.
Job Summary
As a Customer Service Representative in our airport rental operations, you'll be the face of arenaflex, providing exceptional customer experiences and ensuring seamless rental and return processes. You'll work outdoors, interacting with customers in various locations, including airport lots, and will be responsible for:
- Assisting customers with rental and return processes, including checking cars, processing rentals, and checking-in vehicles at return
- Providing excellent customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
- Working with handheld devices to process transactions and manage customer information
- Collaborating with colleagues to ensure efficient and effective operations
- Maintaining a high level of product knowledge and staying up-to-date on arenaflex policies and procedures
Perks and Benefits
As a full-time Customer Service Representative at arenaflex, you'll enjoy a range of benefits and perks, including:
- Competitive hourly wage of $16.50 per hour
- Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
- On-the-job training to help you develop your skills and knowledge
- Paid time off to relax and recharge
- Comprehensive medical, dental, and vision insurance to keep you and your loved ones healthy
- Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
- Retirement benefits (401(k) matching)
- Employee discounts, including discounted car rental and discounted prices on the purchase of arenaflex cars
- Opportunities for career growth and professional development
Requirements
To be successful in this role, you'll need:
- High school diploma or equivalent
- Valid driver's license
- Basic computer skills, including typing and data entry
- Effective verbal communication skills
- Willingness to work outdoors and in a fast-paced environment
- Flexibility to work all shifts, including evenings, weekends, and holidays
- Ability to type, sit, stand, walk, or move throughout rental lots and enter/exit vehicles for prolonged periods
- Ability to drive a variety of vehicles
- Must be 18 years of age or older and legally authorized to work in the United States
- This position requires regular, on-site presence and cannot be performed remotely
Preferred Qualifications
While not required, 6 months of retail customer service experience in a fast-paced environment is a bonus!
What We Offer
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members.
We offer
- A performance-driven culture that encourages and supports each other to be at our best
- Leadership, training, tools, and rewards that empower our team members to succeed
- Opportunities for career growth and professional development
- A comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and retirement benefits
- Employee discounts and perks, including discounted car rental and discounted prices on the purchase of arenaflex cars
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team of driven professionals at arenaflex. Apply Now! Apply for this job