Experienced Full Stack Technical Specialist – Datacom and Video Distribution Systems

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences across our Walt Disney World (WDW) properties. As a key member of our Telecom Services team, you'll play a vital role in ensuring the seamless operation of our video and data distribution systems. If you're passionate about technology, have a knack for problem-solving, and enjoy working in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a global leader in the entertainment industry, known for its innovative approach to storytelling and customer experience. Our Walt Disney World (WDW) properties are a testament to our commitment to excellence, with millions of visitors each year. As a Technical Specialist – Datacom, you'll be part of a talented team that's dedicated to delivering top-notch technical support and services to our guests and employees.

Job Summary

We're seeking an experienced Technical Specialist – Datacom to join our Telecom Services team at arenaflex. As a key member of this team, you'll be responsible for providing field support and maintenance for our video servers, programming, and data distribution systems. You'll work closely with our internal stakeholders, including Resort Designing Group, FAM, OSI, and WDI, to ensure the smooth operation of our systems. If you have a strong background in AV and IT, excellent problem-solving skills, and a passion for delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities

As a Technical Specialist – Datacom, your key responsibilities will include:

• Providing field support and maintenance for our video servers, programming, and data distribution systems
• Troubleshooting and resolving technical issues related to video and data distribution systems
• Collaborating with internal stakeholders to ensure the smooth operation of our systems
• Conducting site visits to identify and resolve technical issues
• Developing and implementing solutions to improve system performance and efficiency
• Providing training and support to internal teams on new technologies and systems
• Collaborating with vendors and suppliers to ensure timely delivery of parts and equipment
• Maintaining accurate records and documentation of technical issues and resolutions

Essential Qualifications

To be successful in this role, you'll need:

• 3+ years of experience in the AV/IT industry, with a focus on video distribution and datacom systems
• Strong knowledge of Microsoft Office, SAP Work environment, and Service NOW
• Experience with video and sound merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, etc.)
• Strong understanding of network security principles and industry best practices
• Knowledge of investigation and reporting tools like Splunk, Power BI
• Excellent problem-solving skills and ability to work under pressure
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to work flexible hours, including weekends and evenings

Preferred Qualifications

While not required, the following qualifications would be a plus:

• 3+ years of experience in the AV or IT industry, with a focus on video distribution, encoding, sound mixing, and IOT devices
• Experience with network switching and routing
• Knowledge of intelligent and video systems and solutions
• Demonstrated ability to work with a range of partners and stakeholders

Education

* Bachelor's degree in a related field, such as software engineering, video technology, data systems, or a related discipline

• Or equivalent experience and training

Licenses/Preparation

* Vendor-related certifications and training (QSC, Synamedia, Cisco, etc.)

Job Benefits

As a Technical Specialist – Datacom at arenaflex, you'll enjoy a range of benefits, including:

• Remote Work Flexibility: Work from the comfort of your own home or office, with the flexibility to set your own schedule.
• Balance between fun and serious activities: Enjoy a better work-life balance, with the freedom to plan your work around your personal life and responsibilities.
• Competitive Compensation: Receive a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.
• Professional Development: Take advantage of training and development opportunities to enhance your skills and career prospects.
• Collaboration and Teamwork: Work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
• Recognition and Rewards: Receive recognition and rewards for your contributions to the team and the company.

How to Apply

If you're passionate about technology, have a knack for problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply Now! Apply for this job