Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex

Unlock a World of Possibilities as an Email/Chat/Phone Specialist at arenaflex

Are you passionate about delivering exceptional customer experiences and making a lasting impact on the lives of live event enthusiasts? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team as an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, where you'll be at the forefront of creating unforgettable experiences for our customers.

About arenaflex

arenaflex is a leading ticket marketplace that's revolutionizing the way people experience live events. We're a team of passionate individuals who share a common goal: to provide our customers with the best possible experience, from the moment they purchase their tickets to the moment they enter the gates. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted and reliable partner in the live events industry.

The Opportunity

As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you'll be part of a dynamic team that's dedicated to delivering exceptional customer service and support. You'll be responsible for handling customer inquiries, resolving issues, and providing proactive support via phone, email, and live chat. Your passion for live events, combined with your excellent communication skills and customer-centric approach, will make you an invaluable asset to our team.

Key Responsibilities

* Handle customer contacts, promptly and professionally, via phone, email, and live chat

• Answer questions about purchases, orders, inventory, and upcoming events
• Utilize internal and external technology to manage order fulfillment and resolve customer issues
• Provide proactive support to customers, anticipating and addressing their needs
• Collaborate with team members to achieve business objectives and drive team efficiencies
• Contribute to the development of new approaches, methods, and technologies to support overall business goals

Career Growth Opportunities

At arenaflex, we're committed to helping our team members grow and develop their skills. As an Email/Chat/Phone Specialist (Nights and Weekends), you'll have the opportunity to:

• Complete new hire orientation and gain the resources you need to be successful
• Learn about ticket marketplaces and how you'll contribute to providing great experiences for our customers
• Acclimate to team and company norms, business objectives, and arenaflex values
• Gain access to and familiarize yourself with our accounts and internal systems
• Shadow teammates and document what you've learned from observing and listening to their emails and calls

Progression Expectations

* 30 days in: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms

• 90 days in: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to business goals
• 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and handle front-line customer escalations and follow-ups

What You'll Bring

* 1-2 years of customer service experience via phone, email, and live chat

• Team player mentality and drive to contribute to culture and growth
• Sense of curiosity to ask questions and keenness to improve upon work
• Passion for live events (sports, concerts, or theatre)
• Flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with Zendesk or similar help desk software

Schedule

* 1:30pm-10:00pm Monday/Tuesday off

• Hybrid schedule with 3 days in office and 2 days remote following training
• Training will be first 3 weeks all in office Monday-Friday 8:30am-5:00pm

Compensation and Benefits

* $40,000 base salary with bi-annual bonuses and equity

• Training is fully paid
• Competitive compensation, bonus incentives, and equity for all employees
• FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, monthly credits and discounts for attending live events, hybrid working model, and a variety of additional workplace perks

Join the arenaflex Team

If you're passionate about delivering exceptional customer experiences and making a lasting impact on the lives of live event enthusiasts, we invite you to join our team as an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex. Apply now and take the first step towards a rewarding career with a dynamic and innovative company. Apply Job! Apply for this job