Experienced Customer Service Representative – Dispatch and Delivery Coordination for Ready Mix Concrete Operations

At arenaflex, we're dedicated to providing exceptional customer service and ensuring the timely delivery of high-quality ready mix concrete products to our valued customers across New York State. As a Customer Service Representative, you'll play a vital role in our operations team, working closely with dispatch, customer service, and plant management to ensure seamless communication and efficient delivery coordination.

About arenaflex

arenaflex is a leading supplier of ready mix concrete products, serving state, federal, municipal, commercial, and private customers throughout the Northeast. As a division of Dolomite Products Company, Inc., we're part of the CRH Americas Materials division, a decentralized, diversified structure that allows us to work in a small company environment while offering the career opportunities of a large international organization.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in New York State. As a key member of our operations team, you'll be responsible for providing exceptional customer service, scheduling and dispatching deliveries, and ensuring compliance with applicable environmental regulations. If you're a detail-oriented, organized, and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.

Key Responsibilities

* Provide exceptional customer service in a fast-paced environment, responding to customer inquiries and resolving issues in a timely and professional manner

• Schedule and dispatch deliveries as needed to ensure customer satisfaction and meet operational deadlines
• Work closely with dispatch and customer service to coordinate delivery schedules, plant inventories, and customer material delivery
• Conduct daily inspections of the plant and complete maintenance and record keeping to ensure compliance with safety and environmental regulations
• Participate in weekly safety meetings (Toolbox Talks) to promote a culture of safety and well-being
• Call customers in advance of late deliveries or delays in service to maintain open communication and ensure customer satisfaction
• Proactively reach out to customers on new secured projects to build relationships and drive business growth
• Perform duties safely, adhering to arenaflex's safety policies and procedures
• Collaborate with the operations team to identify and resolve issues, gather and analyze information, and make recommendations to improve operational efficiency

Essential Qualifications

* Previous experience in customer service, operations, or a related field (management experience preferred but not required)

• Working knowledge of Microsoft Office, including Word, Excel, and Outlook
• Flexible, well-organized, detail-oriented, and multi-tasked with excellent communication and problem-solving skills
• Ability to work well in a group problem-solving environment and meet deadlines
• Basic math skills and ability to accurately proportion cement, aggregates, water, and admixtures in batches to load trucks
• Plant Automation- Command alkon knowledge is preferred but not required

Preferred Qualifications

* Management experience in a customer-facing role

• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Knowledge of environmental regulations and compliance procedures
• Experience with plant automation systems and software

What arenaflex Offers You

* Highly competitive base pay and comprehensive benefits package, including medical, dental, and disability coverage

• Group retirement savings program and health and wellness programs to support your physical and financial well-being
• A culture that values opportunity for growth, development, and internal promotion, with a focus on employee empowerment and recognition
• A dynamic and supportive work environment with opportunities to collaborate with a diverse team of professionals

About arenaflex's Culture

arenaflex is a company that values its employees and strives to create a positive, inclusive work environment. We believe in empowering our employees to take ownership of their work, provide opportunities for growth and development, and recognize and reward outstanding performance. If you're a motivated, customer-focused individual who is passionate about delivering exceptional service, we encourage you to join our team.

How to Apply

If you're up for a rewarding challenge and want to join a dynamic team of professionals, we invite you to apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! arenaflex, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability--If you want to know more, please click on this link . Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity Apply Job! Apply for this job