Experienced Patient Billing Customer Service Representative – Remote Opportunity

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others resolve complex issues? If so, we invite you to join arenaflex's Patient Billing Customer Service team as a Customer Service Support Representative. In this role, you'll have the opportunity to work from home, make a meaningful impact on patients' lives, and grow your career in a dynamic and supportive environment.

About arenaflex

At arenaflex, we're committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Our team of dedicated professionals is passionate about making a difference in the lives of patients and families around the world. As a valued member of our team, you'll have the opportunity to discover more, develop new skills, and pursue career-building opportunities that will inspire and motivate you.

Patient Billing Customer Service Team

Our Patient Billing Customer Service team is a vital part of arenaflex's Revenue Cycle Management Division. We're seeking energetic, passionate, and customer-focused individuals who are eager to help patients navigate complex billing issues. As a Customer Service Support Representative, you'll play a critical role in delivering exemplary customer experiences through innovation and continuous improvement.

Responsibilities

As a Customer Service Support Representative, you'll be responsible for:

• Answering 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers
• Initiating payment plans for patients with outstanding balances
• Routinely utilizing multiple resources to resolve patient inquiries while on the phone
• Maintaining performance goals
• Ability to become proficient with processes after completing a structured training program

Knowledge, Skills, and Abilities

To succeed in this role, you'll need:

• Ability to work and learn in a fast-paced environment
• Attention to detail
• Perform successfully in a team environment
• Excellent organization skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Excellent communication skills

Qualifications

To be considered for this role, you'll need:

• High School Diploma or equivalent required
• Minimum 1+ year work experience required
• Previous work in medical billing, customer service, insurance claims, EOB, call center, fast-paced environment strongly preferred
• Previous work in high-volume calls environment with several computer windows open highly desirable
• Previous interaction and communications with patients regarding medical information strongly preferred

Technical/Other Requirements

To work from home, you'll need:

• Internet download speed of at least 50 megabytes per second connectivity required
• Dedicated area to perform duties without interference; will be structured environment with structured breaks
• Ability to manage time and tasks independently while maintaining productivity

Why Join arenaflex?

As a Customer Service Support Representative at arenaflex, you'll enjoy:

• Work from home opportunity!
• Quarterly variable bonus potential!
• Generous paid time off!
• Medical, Vision, and Dental Insurance Options!
• Flexible Spending Accounts!
• 401(k) and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!

Pay Range

The pay range for this role is $15.25-16.00 or State/Local minimum wage, if higher.

Application Window

The application window for this role closes on 1/31/2025.

Shift and Schedule

The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST).

Shift Differential

You'll receive a 10% shift differential for working the 11am-8pm (EST) shift.

Benefits

As a full-time employee, you'll be eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer:

• We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind.
• We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

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