Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services in print, signs & graphics, and shipping. As an Experienced Retail Customer Service Associate, you'll be the face of our brand, working closely with customers to understand their needs and provide tailored solutions. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and are proficient in operating a variety of equipment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping. We're committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is passionate about innovation, customer satisfaction, and continuous improvement.

Key Responsibilities:

As an Experienced Retail Customer Service Associate, you'll be responsible for:

• Providing exceptional customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Demonstrating expertise in printing, signs & graphics, and shipping product lines and recommending appropriate arenaflex products and services
• Taking complex customer orders using order systems and providing accurate pricing information
• Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
• Maintaining a safe, clean, and orderly retail store environment
• Ensuring confidentiality of customer data and careful handling of documents, media, and packages
• Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
• Taking preemptive action to prevent errors and waste
• Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Following arenaflex standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures

Essential Functions:

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

* Previous experience in a retail or customer-facing role

• Knowledge of print, signs & graphics, and shipping products and services
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Ability to lift, move, and maneuver equipment and supplies

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our team members grow and develop their skills. As an Experienced Retail Customer Service Associate, you'll have opportunities to:

• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and contribute to the growth and success of our team
• Collaborate with other team members to share best practices and ideas
• Pursue opportunities for advancement and career growth within arenaflex

Work Environment and Company Culture:

arenaflex is a dynamic and fast-paced work environment that values innovation, customer satisfaction, and continuous improvement. Our team is passionate about delivering exceptional customer experiences and providing top-notch services. As an Experienced Retail Customer Service Associate, you'll be part of a collaborative and supportive team that's committed to excellence.

Compensation, Perks, and Benefits:

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth

How to Apply:

If you're passionate about delivering exceptional customer service and have a keen eye for detail, we want to hear from you! Apply now to become an Experienced Retail Customer Service Associate at arenaflex. Apply for this job