Experienced Customer Service Representative – Virtual Assistant for arenaflex Guest Relations and Operations
At arenaflex, we're on a mission to revolutionize the way we connect with our guests and manage our properties. As a key member of our team, you'll play a vital role in delivering exceptional customer service, leveraging cutting-edge technology, and driving business growth. If you're a highly skilled and adaptable individual with a passion for delivering 5-star experiences, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative company that's changing the face of the hospitality industry. With a focus on delivering exceptional guest experiences, we're committed to providing our customers with the best possible service. Our team is passionate, driven, and dedicated to excellence, and we're looking for like-minded individuals to join our ranks.
Job Summary
We're seeking an experienced Customer Service Representative to join our team as a virtual assistant. As a key member of our guest relations and operations team, you'll be responsible for providing exceptional customer service, leveraging AI-powered tools, and driving business growth. If you're a highly skilled and adaptable individual with a passion for delivering 5-star experiences, we want to hear from you!
Responsibilities
As a Customer Service Representative for arenaflex, you'll be responsible for the following key tasks:
Guest Relations
+ Experience with Guesty and/or HostAI is a plus + Ability to leverage AI for comprehensive guest messaging that resonates with our brand and travelers + Must be comfortable speaking English on the phone and have the ability to use a VoiP to speak with guests and vendors + Screen potential guests and provide support for guests/resolving guest's issues in Airbnb, VRBO, or Marriott + Respond to guest inquiries and communicate and escalate issues to management via Slack + Achieving 5-star ratings and Superhost Status + Write and respond to guest reviews on Airbnb, VRBO, or other platforms
Company Tasks
+ Report maintenance and damage issues to Operations via Operto Teams + Report and submit damage claims to Guesty Shield for reimbursement + Build, manage, and report in-house maintenance labor + Working knowledge of business financials/accounting to assist the onboard of accounting systems + Experience in 3rd party vendor relations for tertiary market management
Requirements
To be successful in this role, you'll need to possess the following essential qualifications:
- Language Skills: Fluent in English with perfect grammar and communication skills
- Availability: Available and reliable in CST and Eastern United States time zones
- Technical Skills: Proficient in using AI-powered tools, such as ChatGPT, and experience with Guesty and/or HostAI is a plus
- Customer Service Skills: Excellent customer service skills with the ability to provide support and resolve issues in a timely and professional manner
- Time Management Skills: Ability to multitask and manage multiple tasks and priorities in a fast-paced environment
Preferred Qualifications
While not essential, the following qualifications would be highly desirable:
- Experience in the hospitality industry: Previous experience in the hospitality industry, particularly in guest relations and operations
- Knowledge of business financials/accounting: Working knowledge of business financials/accounting to assist with the onboard of accounting systems
- 3rd party vendor relations: Experience in 3rd party vendor relations for tertiary market management
What We Offer
As a valued member of our team, you'll enjoy the following benefits:
- Competitive Compensation: Competitive hourly rate for a part-time, temp position
- Flexible Scheduling: Opportunity to work part-time, temp shifts with the possibility of moving to a more permanent schedule starting in January 2025
- Opportunities for Growth: Opportunities for career growth and professional development in a dynamic and innovative company
- Collaborative Work Environment: Collaborative and supportive work environment with a team of passionate and driven individuals
- Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team
How to Apply
If you're a highly skilled and adaptable individual with a passion for delivering 5-star experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Shift Availability
This position is a part-time, temp position starting Mid-October for 3 months with the possibility of moving to a more permanent schedule starting in January 2025. Shift availability must be Thursday & Friday 3pm-11p CST. Please note that there may be additional opportunities for part-time overnight shifts from 11p-7am CST for the right candidates.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job