Experienced Full Stack Customer Solutions Specialist – 3rd Shift

Join arenaflex, North America's fastest growing roadside assistance company and dispatch technology platform, as we seek dedicated customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs). This team takes in-bound calls from members in need of roadside assistance (tire change, jump start, tow) via phone, arranges the needed service by selecting and dispatching a service provider, and provides customer care and follow up. Our revolutionary technology takes the guesswork out of the job and provides you with all the tools you need to be successful.

About arenaflex

arenaflex operates multiple 24x7x365 call centers, including Canada, with headquarters located in downtown Johnson City, TN. Our business objective is to provide best-in-class roadside assistance to all our members. We are a dynamic and innovative company that values our employees and provides opportunities for career advancement with proven skills.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Specialist. As a CSS, you will be responsible for answering inbound member calls, navigating our computer program to locate each member, and identifying nearby service providers. You will also be responsible for accurately collecting and performing data entry of all required member/provider information, using professional communication etiquette and active listening skills to assist members/providers with their needs.

Key Responsibilities

- Answer inbound member calls and provide exceptional customer service - Ask essential questions to understand each member's unique situation and navigate our computer program to locate each member and identify nearby service providers - Accurately collect and perform data entry of all required member/provider information - Use professional communication etiquette and active listening skills to assist members/providers with their needs - Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support - Consistently meet company standards and specified goals as assigned by management on a regular basis - Maintain confidentiality of account information - Escalate any issues that may arise to management - Adhere to the prescribed policies and procedures as outlined in the Employee Handbook

Essential Qualifications

- High school diploma or equivalent required - 1 year of call center or customer service experience preferred - Excellent communication skills, including professional, articulate voice and ability to listen and communicate effectively - Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member - Positive attitude and ability to work well with others - Emotional resilience and ability to handle upset members in a calm, professional manner - Ability to work in a fast-paced environment while maintaining a professional attitude

Preferred Qualifications

- Experience with customer service software and technology - Ability to work in a remote environment - Experience working in a call center or customer service environment - Ability to work a variety of shifts, including nights and weekends

Skills and Competencies

- Excellent communication and interpersonal skills - Ability to work in a fast-paced environment - Strong problem-solving and analytical skills - Ability to work independently and as part of a team - Strong organizational and time management skills - Ability to maintain confidentiality of account information

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing opportunities for career advancement with proven skills. As a CSS, you will have the opportunity to develop your skills and knowledge in customer service, technology, and leadership. We also offer a range of training and development programs to help you achieve your career goals.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values our employees and provides a fun and friendly work environment. We offer a range of benefits and perks, including flexible work schedules, opportunities to work from home, and a casual dress code. We are committed to providing a safe and inclusive work environment that supports the well-being and success of our employees.

Compensation, Perks, and Benefits

- Competitive hourly rate: $12.00 - $15.00 - Flexible work schedules and opportunities to work from home - Paid training - no experience required! - Performance-based incentives - Sign-On & Referral Bonuses Available - Paid Holidays & Paid Time Off - Benefits including Health, Dental, and Vision plans - 3rd shift has a $1.00 differential pay as an Incentive

How to Apply

If you are a motivated and customer-focused individual who is looking for a career where you can utilize modern technology to perform basic tasks such as address location, research, and basic typing, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment that supports the well-being and success of our employees.

Contact Information

If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job