Experienced Full Stack Customer Service Representative – Insurance Industry

At arenaflex, we're on a mission to provide exceptional customer experiences that set us apart from the competition. As a valued member of our team, you'll play a critical role in delivering top-notch service to our customers, agents, and partners. If you're passionate about building strong relationships, resolving complex issues, and driving business growth, we want to hear from you!

About arenaflex

arenaflex is a leading global property and casualty insurer, dedicated to helping people feel secure and confident in their futures. With a rich history dating back to 1912, we've grown into a global organization with a presence in over 30 countries. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the insurance industry.

Our Culture

At arenaflex, we believe that progress happens when people feel secure. We're passionate about creating an inclusive, equitable, and diverse workplace where employees can thrive, both personally and professionally. Our seven Employee Resource Groups (ERGs) offer a platform for employees to connect, learn, and engage with colleagues from diverse backgrounds. We're proud to support a culture that values hard work, integrity, and commitment to making things better.

Job Summary

As an Associate Gold Customer Service Representative, you'll be responsible for delivering exceptional customer experiences, building strong relationships, and driving business growth. You'll work closely with our customers, agents, and partners to resolve complex issues, provide expert advice, and upsell/cross-sell insurance products and services. If you're a customer-focused, results-driven individual with excellent communication and interpersonal skills, we want to hear from you!

Responsibilities

* Respond to inbound phone calls, emails, and chats in a fast-paced call center environment, providing expert advice and solutions to customers' questions and concerns

• Build strong relationships with customers, agents, and partners to drive business growth and retention
• Identify and analyze customer and agent needs to ensure high satisfaction, growth, and retention of business
• Provide counsel, guidance, and suggestions to customers to adequately cover and protect what they value most
• Upsell and cross-sell insurance products and services to customers and agents
• Uphold our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability
• Maintain and track accurate data in various computer systems

Qualifications

* Associate's degree in a business-related field or equivalent training required

• Minimum of 6 months related work experience required, customer service experience preferred
• Ability to review, record, and organize written data from a variety of sources with no pre-established format
• Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a structured work environment
• Ability to handle confidential and proprietary information is critical
• Proficiency with computers is mandatory
• Knowledge and ability to use Microsoft Office tools is necessary
• Must have a clear understanding of the organization's policies, standards, and procedures to guide customer interactions
• Appropriate licenses up hiring/training, along with passing Proficiency Assessments is required

What We Offer

* Competitive salary and benefits package

• Comprehensive training program to ensure your success
• Opportunities for career growth and advancement
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible scheduling to accommodate your needs

Work Environment

* Our call center is open 24/7, 365 days a year, so you'll need to be flexible to work within the hours of operation, plus weekends and holidays

• All schedules will start between 10:30 a.m. and 1 p.m. EST and include at least one weekend day (Saturday and/or Sunday) each week
• Paid training is mandatory, and attendance is critical to your success

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team and help us achieve our mission to provide peace of mind to our customers and agents. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law. Apply for this job