Experienced Customer Success Manager – Mobile Programmatic Advertising
Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading mobile marketing platform, as our next Customer Success Manager. At arenaflex, we empower the world's best mobile marketing teams to take programmatic advertising in-house. Our cutting-edge platform, built on the pillars of performance, transparency, and control, enables leading app developers, agencies, media buyers, and D2C brands to run programmatic user acquisition, retargeting, and branding campaigns in self-serve or managed service mode. With an unprecedented scale of over 160 billion daily ad requests from 2 billion+ unique users worldwide, we serve more than 500 million ads per day to 180 countries.
About the Role
As a Customer Success Manager at arenaflex, you will play a vital role in driving customer satisfaction, fostering long-term relationships, and contributing to the overall growth and success of the company. You will be responsible for developing comprehensive account strategies that focus on growth and customer success, owning the execution of the same along with the Trading Team and other internal stakeholders. Your expertise will be instrumental in understanding and addressing customer needs, ensuring that our solutions are aligned with their goals and challenges.
Key Responsibilities
* Form a deep understanding of the client's business and goals
- Provide DSP advisory and strategic consultation from the onboarding phase
- Maintain detailed internal documentation of client information, interactions, feature requests, and campaign strategies
- Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap
- Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies
- Report on account progress weekly/bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc)
- Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead
- Own end-to-end client success and results through proactive optimizations, troubleshooting, and coordination
- Proactively identify and address emerging client needs
- Work closely with the product team on enhancements based on client feedback
- Efficiently troubleshoot issues and communicate them to the product and technical teams
- Provide regular feedback to management about client needs, market, and competitor intelligence
Requirements
* 2+ years in a similar role in ad tech, with proven strengths in structured thinking, planning, and coordination, as well as proven portfolio growth
- Understanding of the mobile programmatic ecosystem, including formats, targeting, attribution, and key metrics
- Strong interest in online and performance marketing
- Capable of working independently and collaboratively
- Analytical and data-driven mindset
- Innovative and problem-solving approach
- Attention to detail
What We Offer
* Exceptional career growth and learning opportunity
- A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market
- Direct, day-to-day work experience with the management
- A fun, driven, and multinational team located across Germany, India, Argentina, Ukraine, Turkey, the UK, and soon more countries
- A flexible work-from-home arrangement
- A 500-dollar home-office setup budget
- A 1000-dollar annual learning and development budget
Why Join arenaflex?
At arenaflex, we believe in empowering our employees to grow and thrive in their careers. We offer a dynamic and inclusive work environment that fosters collaboration, creativity, and innovation. Our team is passionate about delivering exceptional customer experiences and driving business growth, and we're looking for like-minded individuals to join our ranks. If you're a motivated and results-driven professional with a passion for customer success, we invite you to apply for this exciting opportunity. Please reach out to Shivani Bhardwaj from our Talent Acquisition team to learn more about this role and how you can contribute to arenaflex's success.
Apply Now
Don't miss this chance to join a leading mobile marketing platform and take your career to the next level. Apply now to become a part of arenaflex's dynamic team and help shape the future of programmatic advertising. Apply for this job