Onboarding Specialist, Linga

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Onboarding Specialist within PNC's Linga organization, you will be based in Naples, FL or remotely. - Bilingual Spanish speaking candidate preferred. Key responsibilities: Guide new restaurant and retail clients through the full Linga rOS onboarding process from kickoff to go-live.

• Conduct onboarding kickoff calls to review hardware, software licensing, menu requirements, and network readiness.
• Perform remote hardware installation and configuration, including PAX devices, printers, Android devices, iPads, KDS, and network components.
• Serve as the primary point of contact for clients during onboarding, ensuring clear communication and timely project updates.
• Review and validate all menu data, modifiers, pricing, taxes, dual-pricing settings, and payment processing configurations.
• Coordinate VAR submissions and ensure payment terminals and payment processing setups are completed accurately.
• Provide training on Linga rOS POS, KDS, Kiosk, Inventory, Loyalty, QR ordering, and online ordering features as needed.
• Manage network sign-off requirements and collaborate with customers to ensure proper infrastructure prior to installation.
• Track project milestones, identify delays or risks, and escalate issues to management when necessary.
• Support clients during their scheduled go-live, ensuring a smooth transition into daily system usage.
• Provide continued onboarding support for 30 days after go-live, ensuring system adoption and addressing post-launch adjustments.
• Record detailed case notes, documentation, and follow-up actions in CRM systems.
• Collaborate closely with Sales, Support, and Onboarding Leadership to ensure handoff consistency and customer success.
• Maintain a high level of product expertise on Linga modules, hardware compatibility, and best practices for deployment.
• Deliver an exceptional customer experience by understanding customer needs, resolving challenges, and ensuring long-term success.

Qualifications:

• Experience in software onboarding, technical support, customer success, or restaurant/retail POS implementation preferred.
• Strong understanding of POS systems, payment processing, and hardware components (iPads, printers, PAX devices, KDS, network equipment).
• Experience working with customers in hospitality, retail, or restaurant environments preferred.
• Ability to troubleshoot technical issues related to hardware, software, and network configurations.
• Excellent communication skills with the ability to explain technical concepts in an easy-to-understand manner.
• Strong organizational and project management skills, with the ability to manage multiple onboarding projects simultaneously.
• Comfortable working in a fast-paced environment with shifting priorities and deadlines.
• Proficiency with CRM tools, ticketing systems, and basic data entry/documentation standards.
• High attention to detail and strong problem-solving abilities.
• Ability to work independently as well as collaboratively across Sales, Support, and Leadership teams.
• A customer-first mindset with a passion for helping businesses successfully adopt new technology.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Implements moderately complex new products and services for clients. This includes analyzing requirements and gathering deliverables to complete the implementation, performing maintenance on existing client profiles and maintaining client-specific operating procedures. May provide sales or consultative support to clients in selected deals.
• Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product. Coordinates and produces data for pre-implementation validation.
• Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Verifies implementation work done by other staff.
• Escalates or addresses challenges and may train clients on products and/or services. Ensures positive ongoing client experiences.
• Manages multiple implementations simultaneously; reports/drives progress relative to service level performance. Facilitates/participates in internal and external stakeholder meetings.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Analytical Thinking, Change Management, Customer Solutions, Data Analytics, Financial Processes, Organizational Analysis, Storytelling, Waterfall Model Competencies Accuracy and Attention to Detail, Application Delivery Process, Consulting, Effective Communications, Knowledge Of Product Line, Managing Multiple Priorities, Operational Functions, Problem Management Process, Standard Operating Procedures Work Experience Roles at this level typically require a university / college degree with Apply tot his job Apply To this Job