Experienced Customer Support Representative – Onsite Veterinary Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with their pets. As a leading online pet pharmacy, we're committed to providing exceptional customer service and support to our pet-parent clients. We're now seeking a highly motivated and detail-oriented Customer Support Representative to join our team in Louisville, KY. As a key member of our Veterinary Assistance group, you'll play a vital role in delivering an unparalleled customer experience and ensuring the smooth operation of our pharmacy.

Why You'll Love Working at arenaflex

At arenaflex, we prioritize the well-being and safety of our employees, customers, and pets. We offer a comprehensive benefits package that includes:

• Competitive starting wages
• Opportunities for wage increases after 3 months of service
• A comfortable, climate-controlled work environment
• A 20% discount program for all employees on pet-related purchases
• 401(k) matching with company contributions
• Professional development and career growth opportunities
• Paid time off and holidays
• Access to company-sponsored events and team-building activities
• Comprehensive health insurance and pet insurance
• Paid parental leave and adoption assistance
• Access to our Employee Assistance Program (EAP)

What You'll Do

As a Customer Support Representative, you'll be responsible for:

• Connecting with veterinary facilities to arrange prescription approvals, resolve client issues, and clarify order requests
• Conducting thorough examinations and issue resolution to determine suitable solutions for clients and partners, and following up as necessary to resolve issues
• Accurately entering information into arenaflex's healthcare software
• Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
• Providing exceptional customer service, working with empathy, attention to detail, patience, and compassion to clients and partners alike
• Demonstrating a willingness to learn and grow, with a focus on continuous improvement and development
• Communicating with veterinary facilities via phone, email, or other channels, using our internal systems and tools to navigate solutions and record client notes
• Expecting a significant portion of the average business day to be spent on outbound veterinary facility/client phone contacts

What You'll Need

To succeed in this role, you'll need:

• Excellent communication skills (written, verbal, and listening)
• Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
• A strong work ethic, with a focus on ownership, self-motivation, and attention to detail
• Proficiency with Microsoft Office
• High school diploma or equivalent
• Ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy (if required)
• Strong decision-making skills
• Demonstrated ability to perform multiple tasks and excel in a fast-paced environment
• Flexibility to adapt to changing business needs and adjust your schedule as necessary
• Ability to maintain confidentiality and handle sensitive information
• Passing a background check and personal investigation
• A strong commitment to punctuality and attendance

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Support Representative, you'll have access to:

• Ongoing training and development opportunities
• Regular feedback and coaching from experienced colleagues and managers
• A collaborative and dynamic team environment
• Opportunities for career advancement and professional growth
• A comprehensive benefits package, including health insurance, paid time off, and retirement savings

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job