Software Engineering Manager

Welcome to Decision Foundry! Decision Foundry, an advisory-led, premier Salesforce Data Cloud delivery partner, bridges the gap between data access, platform adoption, and business impact. As a certified ISV and award-winning Salesforce integration partner, we offer global consulting services, integrating Data Cloud, Account, Engagement, Personalization, Sales, and Service solutions. We win as an organization through our core tenets. They include: · One Team. One Theme. · We sign it. We deliver it. · Be Accountable and Expect Accountability. · Raise Your Hand or Be Willing to Extend it About the role: We are seeking an experienced Software Engineering Manager for our client, who can lead and grow a team of developers for one of its core SaaS Insurance Payments platforms. This leader will have the responsibility of transforming and modernizing Digital Payment platform under the guidance of the long-range technology strategy and team execution. Additionally, this leadership position will be looked upon to embrace, contribute, and evolve AI enabled software development methodology. This position requires excellent technical skills, outstanding leadership, and keen analytical skills paired with strong business insight and SaaS product development experience. It is a multi-functional role that requires a combination of team leadership, technical acumen, and internal stakeholder communication within a fast-growing organization. Key Responsibilities: Team Management & Leadership

• As a manager, you will lead and oversee several global teams comprising of professionals, including software engineers and leverage the use of Agentic AI in the development process. Your role will involve coordinating team efforts, ensuring high-quality outputs, and fostering a collaborative environment to drive innovation, quality and efficiency.
• Build a technology team that is inclusive of employees and contractors across multiple vendors and geographic regions.
• Effectively manage and coordinate teams working on multiple concurrent projects, ensuring timely progress and high-quality deliverables.
• Drive strategic technology initiatives by collaborating with cross-functional teams (Product Managers, Architects, Engineers, SMEs, etc.).
• Work in a consultative fashion to improve communication, teamwork, and alignment across teams inside and outside the organization.
• Lead design and code reviews for new product development.

Software Development

• Requirements Analysis - Lead and Participate in: Program Increment and Sprint planning; User Story Decomposition and Sizing; Team Member assignment of User Stories and Sprint Tasks.
• Design and Development - Translate business requirements into technical designs and develop high-quality code that is both scalable and resilient.
• Coding Standards - Adhere to coding principles such as SOLID and DRY while applying Secure Coding Standards.
• Code Management - Manage code, including code reviews and version control.

API Development

• Collaborate with Enterprise Architecture to develop a microservice architecture which is inclusive of supporting transition states.
• Lead the design, implementation, and maintenance of a microservice architecture. This includes developing APIs that integrate with external entities and are performant at scale.
• Adopt a continuous improvement philosophy to API standards and frameworks. This is inclusive of ensuring that newly developed APIs are fully backward compatible and do not introduce breaking changes.
• Lead the implementation of an API Test Automation Framework that is inclusive of Unit Testing and Performance/Load Testing.

Artificial Intelligence Enablement

• Contribute and evolve AI enabled software development methodology.
• Guide team members in leveraging AI tools for code generation, refactoring, and documentation, ensuring alignment with secure coding standards and architectural principles.
• Remain aware of emerging AI capabilities in software engineering and proactively evaluate and adopt tools that enhance team productivity and platform reliability.

Collaboration & Stakeholder Engagement

• Collaborate with the Security team to maintain PCI compliance of platforms.
• Collaborate with Quality Assurance teams to remediate testing gaps and ensure no defects escape to production.
• Influence and contribute to end-to-end product architecture and provide feedback on product strategy.

Operational Excellence & Incident Management

• Serve as an engineering lead for escalated client impacting events, while driving issue resolution, and long-term preventive actions.
• Respond to production issues in line with SLAs, ensuring quick resolution and communication of incidents.
• Troubleshoot production issues by leading engineers to implement fixes while ensuring platform stability and performance.
• Provide input into long-range product requirements, best practices, and operational guidelines to improve platform reliability and serviceability.

Performance Monitoring & Engineering Standards

• Create and manage Key Performance Indicators (KPIs) to continuously elevate engineering standards.
• Contribute to documenting engineering best practices while ensuring consistent team adherence.
• Continuously monitor platform performance metrics and proactively mitigate potential scalability issues.

Skills & Abilities: Programming Languages:

• Expert in C#, .NET Core, Java and REST API
• Familiarity with PHP a plus
• Mastery in multiple programming languages and platforms.

Artificial Intelligence: Working knowledge of AI-enhanced development tools such as GitHub Copilot, Cursor, and similar platforms to accelerate coding, improve code quality, and streamline debugging workflows. Cloud Technologies:

• Experience in Azure or AWS
• Experience with Cloud Native Architecture, Containers, and Microservices.
• Experience in large-scale implementations of cloud-native solutions.

Frameworks & Patterns:

• Proficient in TDD (Test Driven Development), Domain Driven Architecture, Service Oriented Architecture, and Self-Contained Services.
• Mastery in Design Patterns and Clean, Secure Coding Standards.
• Adhere to coding principles like SOLID and DRY.

CRM Frameworks:

• Familiarity with PHP SugarCRM Framework a Plus

Industry-Specific Experience

• Experience working as a software engineer in insure-tech or fin-tech space.
• Experience in credit card transaction processing.
• Demonstrated success in designing solutions for high volume, scalability, and availability in these domains.

Project Management & Agile Experience

• More than 10 years of software development experience.
• Ability to independently craft and deliver large, complex projects.
• Experience with Agile development methodology (e.g., Scrum).
• Experience with Scaled Agile Framework (SAFe) (desirable).

Communication & Collaboration Skills

• Effective Communication: Proficient in written and verbal English communication.
• Ability to effectively collaborate across cross-functional teams.

Leadership and Influence Experience & Management

• 10 years of experience in the Information Technology field.
• 5+ years API development.
• 3+ years of management experience within the IT sector.

Team Leadership & Mentoring

• Ability to mentor and coach team members, helping them understand architectural concepts and advancing their technical development.
• Foster an inclusive work style, ensuring that the right team members and stakeholders are involved in resolving critical issues.
• Build a transparent and open work environment where discussions about issues are encouraged.

Collaboration & Cross-Functional Teamwork

• Ability to work with cross-functional teams (developers, architects, security analysts) to remediate issues and implement sustainable technology changes.
• Involve the right people from various teams to ensure effective and comprehensive issue resolution.

Performance Monitoring & Continuous Improvement

• Ability to create and monitor Key Performance Indicators (KPIs) to drive continuous improvement and engineering excellence.

Ability to travel to Mexico, Canada, California, India, Tennessee.

• Work Model – Remote
• Employment Type - Full-time
• Salary - $130K - $150K USD

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