OOC Training & Education Coordinator, Assistant for Customer Accounts & Billing

Seattle Public Utilities (SPU) has an exciting opportunity within our Customer Care Division. We're seeking an Out-of-Class (OOC Internal) Training & Education Coordinator, Assistant to join our Customer Accounts & Billing Services team to provide assistance with training and education for employees across multiple This OOC (internal) opportunity is expected to last up to 6-months and is open to all qualified and regular Seattle Public Utilities (SPU) employees. About Seattle Public Utilities: Seattle Public Utilities (SPU) is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPU’s work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations. For more information about Seattle Public Utilities (SPU), checkout the:

• SPU Website
• SPU Workplace Expectation
• Strategic Business Plan

SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.Primary Job Responsibilities for OOC Training & Education Coordinator, Assistant:

• This role will assist with delivering comprehensive training on key programs, policies, and procedures such as the Utility Discount Program, Emergency Assistance Program, Leak Adjustments, Purveyor Accounts, and processes related to bankruptcies, probate, and unclaimed property.
• The position will also assist with developing, standardizing, and delivering training tailored to Meter Reading operations, including field protocols, technology tools, safety procedures, and data accuracy practices ensuring consistency and alignment with divisional standards.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Experience: Two (2) years of responsible administrative support work, one year of which included assisting in designing and implementing adult education/training courses, event planning or project management and some lead or supervisory duties. Education: Associate degree in Business, Education, or related field Combinations of appropriate education, training, certification, and experience(s) will be evaluated on an individual basis for comparability. Desired Qualifications:

• Strong written and verbal communication skills with experience organizing work in a collaborative, people-facing role.
• Demonstrated ability to learn and apply technology to solve problems and increase efficiency.
• Intermediate skill with Microsoft Word and Outlook; familiarity with Microsoft SharePoint, Access, PowerPoint and/or Excel is desirable.

In addition to fully completing the online application, we require candidates to attach a resume and cover letter. Your cover letter should address how your knowledge, skills and experience(s) relate to this position. The full salary range for this position is $34.92 per hour - $40.76 per hour. Workplace Environment (*Telework Expectation): This position allows for the flexibility of a hybrid work schedule. City employees will have the option to work remotely two days a week. Individual schedules will be agreed upon by the employee and their supervisor. Who may apply: All qualified regular employees of City of Seattle may apply. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and covered family-members/most employees-plans If you have any questions, please contact Heather Baldwin-Stewart at [email protected]. Apply tot his job Apply To this Job