Experienced Customer Service Liaison/Front Desk Receptionist – Melville/Long Island Office

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we have an exciting opportunity for you to join the arenaflex team as a Customer Service Liaison/Front Desk Receptionist in our Melville/Long Island office. At arenaflex, we're committed to providing the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient's quality of life. Our team is dedicated to making a meaningful difference in the lives of our clients, and we're looking for like-minded individuals to join our mission.

About arenaflex

arenaflex is a leading provider of home-based care services, with a reputation for excellence and a commitment to delivering exceptional customer experiences. Our team is passionate about making a difference in the lives of our clients, and we're always looking for talented individuals to join our team.

Job Summary

We're seeking an experienced Customer Service Liaison/Front Desk Receptionist to join our Melville/Long Island office team. As the first point of contact for our internal and external colleagues, you will be responsible for providing exceptional customer service, handling administrative duties, and ensuring the smooth operation of our office.

Responsibilities

As a Customer Service Liaison/Front Desk Receptionist, you will be responsible for:

• Answering incoming calls and directing them to appropriate personnel and/or department
• Greeting clients and potential applicants and assisting them as needed
• Linking calls to appropriate client schedules
• Trouble-shooting discrepancies
• Contacting caregivers and/or clients, as necessary, to investigate missed calls, phone number errors, overlapping shifts, late or missed calls, etc.
• Answering all telephone calls in a professional, knowledgeable, and inviting manner
• Assisting the Human Resources Department with applicant on-boarding as necessary
• Various clerical duties: scanning, emailing, copying, filing, etc.
• Performing other functions and projects as assigned by management

Qualifications

To be successful in this role, you will need:

• Outstanding interpersonal and customer service skills
• Ability to answer phone in a professional manner
• Excellent organizational skills and attention to detail
• Proficient in time management with a proven ability to meet deadlines
• Medical field or office experience strongly preferred
• Proficient with various HR Systems/Microsoft Office Suite or related software

What We Offer

As a valued member of the arenaflex team, you can expect:

• A dynamic and supportive work environment
• Opportunities for career growth and professional development
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance
• A chance to make a meaningful difference in the lives of our clients

Work Environment and Company Culture

arenaflex is a fast-paced and dynamic organization that values innovation, teamwork, and customer satisfaction. Our team is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals to join our mission.

Compensation and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance
• A dynamic and supportive work environment

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

Equal Opportunities

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a diverse and inclusive work environment and prohibit discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law.

Join the arenaflex Team

If you're a people person with a passion for delivering exceptional customer experiences, we encourage you to join our team. Apply now to become a valued member of the arenaflex team and start making a meaningful difference in the lives of our clients. Apply for this job