Rewritten Job Title:

Join arenaflex's Consumer Insight, Measurement & Analytics Team as a Performance Data Analyst

At arenaflex, we're passionate about harnessing the power of data analytics to drive business outcomes and create exceptional guest experiences. Our Consumer Insight, Measurement & Analytics (CIMA) team is a hub of innovation, where we leverage cutting-edge analytics to inform strategic decisions and drive growth. We're now seeking a talented Performance Data Analyst to join our team and help us unlock new insights and opportunities.

About arenaflex

arenaflex is a global leader in the entertainment industry, with a rich history of innovation and creativity. Our Consumer Insight, Measurement & Analytics team is a key part of our Disney Parks, Experiences and Products division, where we're dedicated to delivering exceptional guest experiences and driving business growth. We're a dynamic and collaborative team, passionate about using data analytics to drive business outcomes and create new opportunities.

About the Role

We're seeking a highly skilled Performance Data Analyst to join our team and help us drive business outcomes through data-driven insights. As a Performance Data Analyst, you'll be responsible for providing analytical support to our Contact Centers and pre-arrival Walt Disney World Commerce teams, leveraging your expertise in forecasting, root-cause analysis, and data visualization to inform business decisions. You'll work closely with our team to develop and maintain reports, dashboards, and data visualizations, and collaborate with stakeholders to identify areas for improvement and drive business outcomes.

Key Responsibilities

• Conduct forecasting, ad-hoc modeling, and deep-dive analysis to inform business decisions
• Monitor agent performance, proactively identify areas for improvement, and develop personalized analyses from start to finish
• Build reports and visualizations to inform compelling stories with data
• Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
• Create, maintain, audit, and optimize reports and documents used to support multiple programs
• Execute programs critical to the business operation under strict timelines

Measurement and Analytics

• Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports
• Monitor data quality and document accuracy; improve if necessary
• Collaborate with team members, leaders, and business partners to respond to business questions with sound quantitative analyses and reproducible results
• Apply progressive analytic techniques to test hypotheses and extract actionable insights
• Stay up-to-date with current data technology trends and share knowledge and best practices with team members

What We're Looking For

We're seeking a highly skilled and motivated Performance Data Analyst with a strong background in quantitative analysis and data visualization. If you're a self-starter with a passion for data storytelling, a keen eye for detail, and excellent communication skills, we'd love to hear from you.

Essential Qualifications

• Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role
• Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
• Proactive interest in understanding the "why" behind performance, decisions, etc.
• Strong attention to detail and ability to follow through on tasks and complete projects on time
• Effective communication skills (verbal, written, and visual)
• Desire to excel in a fast-paced, complex, and ambiguous business environment
• Experience with SQL and R or Python

Preferred Qualifications

• Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses
• Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
• Excellent SQL skills and fluency in R or Python
• Ability to quickly adapt and learn new tools and skills
• Ability to maintain and develop relationships with partners/clients/team members
• Graduate degree and/or 4+ years of relevant experience in analytics or data science

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. As a member of our team, you'll have access to cutting-edge tools and technologies, as well as a collaborative and dynamic work environment. We're committed to fostering a culture of innovation, creativity, and continuous learning, and we're excited to welcome talented individuals like you to our team.

How to Apply

If you're a motivated and talented Performance Data Analyst with a passion for data analytics and storytelling, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!