Experienced Customer Service Representative Sales WFH - Sign On Bonus in New Hampshire at arenaflex
Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative Sales WFH to join our team in New Hampshire. As a key member of our customer service team, you will be the voice of arenaflex, providing exceptional service to our customers while driving sales and meeting monthly goals.
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses around the world. With a rich history of innovation and a commitment to excellence, we are constantly pushing the boundaries of what is possible. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join us on this journey.
The Opportunity
As a Customer Service Representative Sales WFH, you will be responsible for providing top-notch customer service to our customers while driving sales and meeting monthly goals. You will be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. You will use your creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records.
Key Responsibilities
* Provide exceptional customer service to our customers while driving sales and meeting monthly goals
* Address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
* Use creative problem-solving skills to address complex customer questions and concerns
* Navigate between multiple tools and systems to update customer accounts and maintain records
* Meet monthly sales goals and deliver personalized recommendations for our latest products and services
* Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services
* Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
* Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required
* Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
* Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements
* Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications
What You Can Look Forward To
* Earn between $19.15 - $21.65 Hourly, with an average starting earnings of $42,400 per year
* Enjoy amazing perks and benefits, including:
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time off and holidays (with some exceptions)
+ Sick leave
+ Paid Parental Leave
+ Adoption Reimbursement
+ Disability Benefits (short-term and long-term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
* Work from home with a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
* Participate in training on the latest technology, devices, and arenaflex's entire lineup of products, services, and promotions
* Have the chance to round out your experience and advance your career with arenaflex
What We're Looking For
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required
* Ability to work from home with a dedicated workspace and reliable internet connection
* Strong communication and problem-solving skills
* Ability to navigate multiple tools and systems to update customer accounts and maintain records
* Knowledge of arenaflex's products and services is a plus
Work from Home Requirements
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
* You will need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Possibilities
* Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and arenaflex's entire lineup of products, services, and promotions
* If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
Join Our Team
If you're a customer service enthusiast with a passion for sales and technology, we want to hear from you! Apply now to join our team as a Customer Service Representative Sales WFH in New Hampshire at arenaflex.