Experienced Customer Service Representative – Part-Time Opportunity for a Dynamic Team

At arenaflex, we're passionate about making device management simple, secure, and Pretty Damn Quick through our innovative products. As a part-time Customer Service Representative, you'll play a vital role in delivering top-tier customer service to our clients across the globe. If you're a customer-centric individual with excellent communication skills and a passion for problem-solving, we'd love to hear from you.

About arenaflex

arenaflex, founded in Salt Lake City, UT, has been revolutionizing the device management industry since its inception. Our products, including Deploy, Inventory, Connect, Detect, SimpleMDM, and SmartDeploy, empower IT teams to reduce complexity, improve efficiency, and enhance control in their unique environments. Backed by top-tier global private equity firms, TA Associates and Berkshire Partners, we're committed to delivering exceptional customer experiences.

arenaflex's Core Values

At arenaflex, we live by four core values that guide our actions and decisions:

• Honesty: We demonstrate integrity, transparency, and ethical behavior in all interactions.
• Ownership: We take responsibility for projects, drive results, and deliver on commitments.
• Collaboration: We work effectively with cross-functional teams and foster a culture of teamwork.
• Improvement: We continuously seek opportunities for growth, innovation, and personal development.

Job Description

As a part-time Customer Service Representative, you'll be the face of arenaflex, handling customer inquiries via email and phone, assisting with quote creation, account updates, and verification, processing orders, and resolving order discrepancies. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.

Key Responsibilities

* Customer-First Service: Promptly answer customer inquiries via email and phone, effectively managing older tickets, more complex issues, meeting daily ticket targets, and answering intra-departmental inquiries.

• Order Processing and Inquiry Resolution: Create quotes, process customer orders, and suggest potential products that could improve a customer's environment. Own the resolution of the customer's question or concern and follow up on all potential purchases to help drive revenue.
• Account Management: Verify the validity of account discrepancies directly with customers while maintaining up-to-date customer records.
• Process Improvement and Documentation: Collaborate across internal teams to create, improve, and maintain processes and documentation for internal and external help centers to set both customers and arenaflex team members up for success.
• Cross-Team Collaboration: Work closely with arenaflex Sales, Customer Success, Revenue Operations, Product, and Support team members to troubleshoot customer issues and share product/process feedback while providing excellent customer service.
• Supporting Reseller and MSP: Provide support to Managed Service Providers and Resellers.

Who We're Looking For

* Ownership: You take responsibility for projects, drive results, and deliver on commitments.

• Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions.
• Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork.
• Improvement: You continuously seek opportunities for growth, innovation, and personal development.
• Excellent communication and interpersonal skills: You communicate in a clear, concise, and professional manner, both orally and in writing.
• Analytical, problem-solving, and decision-making skills: You demonstrate a sense of urgency to meet deadlines.
• High School Diploma or equivalent: You have a strong educational foundation.
• 2+ years' experience in customer service or a related role: You have a proven track record in customer-facing roles, preferably in B2B SaaS.
• Experience working within tools such as Zendesk or a similar help desk ticketing system or Salesforce or a similar CRM: You're familiar with industry-standard tools and have experience working with them.

Tools We Use

* Zendesk: Our help desk ticketing system.

• Microsoft Office: Our productivity suite.
• Adobe: Our creative tools.
• Slack: Our communication platform.
• Salesforce: Our customer relationship management system.
• Stripe: Our payment gateway.
• Asana: Our project management tool.

arenaflex Perks & Benefits

* 4-Day Work Week: Enjoy a better work-life balance.

• Managers who champion professional development: We invest in your growth and development.
• Paid holidays: Celebrate your special days.
• Quarterly Company Values Award: Recognize and reward your contributions to our core values.

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity workplace and does not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact [email protected].

Note on Sponsorship

The majority of arenaflex's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

How to Apply

If you're a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Apply now to join our dynamic team and be part of arenaflex's mission to make device management simple, secure, and Pretty Damn Quick. Apply for this job