Manager - Compliance Risk Assessment Program

About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Global Compliance and Ethics (GCE), is responsible for establishing and maintaining a robust compliance program that ensures American Express is adhering to laws, regulations, and internal policies while fostering a culture of integrity and effective second line independent Compliance oversight. The Manager, Compliance Risk Assessment Program, supports the development, governance, and operationalization of the enterprise Compliance Risk Assessment (CRA) framework. Operating within the 2nd Line of Defense (2LOD), this role is responsible for supporting the programmatic oversight of CRA activities and ensuring 2LOD assessments are performed consistently and in alignment with compliance and enterprise risk assessment standards. This position does not conduct business-level CRA execution but serves as a key liaison between 2LOD Compliance Risk Management and Compliance officers.

Responsibilities

• Support the implementation and continuous improvement of the CRA methodology and supporting procedures.
• Maintain documentation, templates, and job aids used by business compliance teams.
• Facilitate CRA-related communications, including training sessions, guidance documents, and forums.
• Track CRA execution status across 2LOD and escalate delays or inconsistencies.
• Analyze CRA submissions to identify thematic risks, trends, and opportunities for challenge.
• Assist in the preparation of executive reports and risk summaries for governance committees.
• Participate in the evaluation of CRA tooling and system enhancements.
• Support regulatory, audit, and testing reviews related to the CRA process.

Requirements

• Bachelor’s and/or master’s degree in finance, law, business, or a related field.
• 5–7 years of experience in Compliance, Risk, Audit, or related field in financial services.
• Foundational understanding of risk assessment principles, regulatory compliance, and internal control frameworks.
• Highly organized with strong attention to detail and problem-solving skills.
• Strong written and verbal communication capabilities.
• Excellent understanding of compliance risk management frameworks and the three lines of defense model.
• Professional experience in handling Risk Assessments and clear understanding of inherent risk, residual risk and control effectiveness principles.
• Strong leadership and interpersonal skills with the ability to influence and collaborate with people at all levels of the organization.
• Exceptional problem-solving, analytical, and decision-making skills, with the ability to balance business objectives with regulatory requirements.
• Excellent project management and organizational skill, with the ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Ability to both work independently and collaboratively with team-members and to navigate a complex organization
• Excellent verbal and written communication skills for preparing and delivering reports, presentations, and policy documents.
• Experience in delivering high quality work products, reflecting attention to detail.
• Must be a self-starter flexible, innovative, and adaptive.
• Advanced analytics, PowerPoint and excel skills with an ability to learn new tools quickly.

Nice-to-haves

• Master’s degree or relevant certifications (e.g., CAMS, CRCM) are a plus.
• Experience supporting enterprise programs or control testing is preferred.

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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