Benefits Program Manager - 401k/Retirement Consultant (Remote, PST) - 0033958

Benefits

Program Manager - 401k/Retirement Consultant (Remote, PST) - 0033958 United States Description Would you like to join our client, Intuit, a global technology platform that helps its customers and communities overcome their most important financial challenges? They empower over 50 million consumers, small businesses, and self-employed customers around the world with the opportunity to prosper. In this long-term contract role, we are seeking an individual with a minimum of six (6) years of experience as a Benefits Program Manager, with an emphasis on FSA and HSA administration, as well as Retirement plan operations and vendor management. This role is vital in ensuring we provide a best-in-class benefits delivery experience to employees. You will put the employee first, resolve escalated benefits issues in a timely manner, create credibility, and partner with internal and external stakeholders. You will support one or more benefits vendors—across health, welfare, and retirement programs—to resolve issues proactively, provide deep subject matter expertise, and develop processes and procedures that drive department efficiencies. This is a 100% remote opportunity, with the expectation of working Pacific hours.

Key Responsibilities

• Establish strong relationships with HR Partners, business leaders, and employees to ensure benefits delivery meets employee needs across health, welfare, and retirement programs.
• Function as a subject matter expert on all core benefit programs—including FSAs, HSAs, and retirement plans (e.g., 401(k), employer match, ETC.).
• Resolve benefits issues and escalations within set SLAs (48–72 hours for non-complex issues; five business days for complex cases).
• Resolve complex issues by identifying root causes, completing impact analysis (financial and member impact), and evaluating resolution options.
• Provide subject matter oversight on retirement plan operations, including eligibility, enrollments, contribution corrections, plan compliance, and payroll file accuracy.
• Build and manage effective relationships with benefit vendors, including health/welfare and retirement recordkeepers.
• Conduct ongoing vendor meetings (monthly, quarterly) to discuss service performance, participant satisfaction, website/admin experiences, and performance guarantees.
• Monitor monthly invoices to ensure alignment with administrative fees, participant counts, and plan rules.
• Actively participate in Annual Enrollment preparation and testing for medical, dental, vision, FSA/HSA, and retirement enrollment updates.
• Partner with vendors to verify eligibility rules, contribution limits (including IRS retirement plan limits), imputed income, COBRA rates, ASO fees, and premium accuracy.
• Review interface files between the benefits administration platform and all vendor systems—including retirement providers—to ensure precise data mapping, required fields, and testing.
• Serve as the internal SME for retirement benefits, including 401(k), after-tax contributions, company match programs, and nonqualified deferred compensation (if applicable).
• Work with payroll and technical teams to ensure accurate processing of contributions, loan repayments, catch-up contributions, and IRS limit monitoring.
• Support annual retirement plan activities
• Assist with the evaluation of plan design changes, plan amendments, and implementation of new retirement features or enhancements.
• Manage escalated retirement participant issues such as loan processing, hardship withdrawals, distribution timing, and rollover complexities.
• Identify opportunities for process improvements and automation across all benefit programs—including retirement plan processes.
• Manage implementation, documentation, and ongoing measurement of improvements.
• Conduct or participate in benefits training for HR, payroll, partner teams, and external vendors, including training on retirement plan processes and updates.
• Execute audit schedules for each major vendor, including retirement plan audits.
• Review ERISA, IRS, DOL, ACA, CMS, and state-related regulatory requirements and support all required filings.
• Monitor regulatory changes affecting health, welfare, and retirement programs; partner with ERISA counsel and vendors as needed to implement changes.

Qualifications

• Bachelor’s degree in Human Resources or related field, or equivalent working experience
• Minimum 6 years’ benefits program management experience required – Specifically in 401K/Retirement plans
• Fidelity and ADP experience/knowledge REQUIRED.
• Excellent project management skills with proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation.
• Deep analytical skills, comfortable working with and communicating substantial amounts of data findings, experience establishing and tracking program metrics.
• Ability to work with a high degree of autonomy throug

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