User Operations, Product Support 21

SummaryThis is a Full-Time (40 hours per week - no part-time availability) remote role based in the United States, with availability mandated during department core hours of 10 a. m. to 3 p. m. Pacific Time. Yelp is looking for a well-rounded and well-organized individual to join our User Operations team. The ideal candidate has a keen eye for detail (to catch inconsistencies or red flags as you evaluate businesses), a ready appetite for new information (you'll need to get familiar with the laws and regulations governing myriad industries), and asharp memory (as you track and record the outcomes of your research). In this role, you will support both new and existing advertising products by verifying and processing consumer claims and evaluating businesses for eligibility. Strong documentation, organizational skills, and a solid understanding of our guidelines are essential, as you'll communicate findings to a range of audiences-including business owners, customers, and internal stakeholders. You'll develop subject matter expertise in Yelp's business vetting practices and enhance your research skills to confirm that businesses are properly licensed and compliant with relevant government and non-government agencies and boards. In this role, you'll be on the forefront of Yelp's efforts to both improve business verification for our users and to support products for our advertisers. You'll receive a wide perspective on how diversified industries operate and learn about the meet legal requirements. You'll get exposure to different facets of business such as day to day operations, quality assurance, project management and execution, and more. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States. What you'll do: