[Remote] Case Management Analyst

Note: The job is a remote job and is open to candidates in USA. Dovebrace Ltd is a company focused on providing seamless client experiences in the insurance sector. The Case Management Analyst will manage Medicare insurance applications, ensuring smooth communication between clients and insurance carriers throughout the enrollment process.

Responsibilities

• Own and manage an individual caseload of in-process Medicare insurance applications by:Monitoring the statuses of submitted policies via insurance carrier reporting
• Communicating possible hindrances like the need for additional information, rejected applications, etc. to the enrolling advocate to fulfill needs or correct information
• Updating policy statuses in Salesforce
• Advocating for enrolling members with insurance carriers
• Develop a deep understanding of all carrier workflows, application processes, and internal and external systems necessary to accomplish your responsibilities (CRM, carrier back-office platforms and reporting, etc.)
• Collaborate cross-functionally with other internal teams (Sales, Quality Assurance, Training, etc.) to ensure a seamless and transparent enrolling member experience and improve our overall processes
• Build out, regularly update, and communicate the results of reporting that reflect our book of business

Skills

• High school diploma or equivalent combination of education and experience
• Organize and prioritize your workload to make sure everything is completed in a timely manner
• Demonstrate excellent listening and communication professionally in both verbal and written communication with all stakeholders
• Excellent attention to detail, effective problem-solving skills
• Passionate for helping clients with a positive attitude
• Self-starter who is highly motivated
• Ability to keep all company-sensitive data secure
• Required to have a dedicated work area established that is separated from other living areas and provides information privately without disruption
• Must live in a location that can receive a high-speed internet connection or leverage an existing high-speed internet service
• Preferred experience in health insurance recording keeping, service, or sales
• Record management within a CRM or customer reporting platform is a strong plus
• Bachelor's degree (preferred)

Benefits

• Paid Time Off
• Paid Company Holidays
• Medical, Dental, Vision, Life Insurance, HSA, FSA, and more
• 401 (K) savings plan with company matching up to 3%
• Work-Life Resources for you and your family
• Discounts with Hotels, Rental Cars, Entertainment, Attractions, & More!
• Maternity/Paternity/Adoption paid leave
• Referral program
• Company-supplied computer equipment

Company Overview