Applications Engineer-I, USA

Motorola Solutions is a global community focused on safety and security technologies. They are seeking an Applications Engineer-I to conduct technical activities related to applications engineering and customer support, working closely with customers and the sales team to drive product development and solutions.

Responsibilities

• Design and test complete solutions that solve unique technical problems
• Define new products and features to fill gaps and perform product evaluations and field trials for new product features and accessories
• Provide comprehensive support to customers and the sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis via phone, online, and in person
• Participate in an off-hour, on-call support rotation (on a voluntary or scheduled basis as business needs require) to address critical customer escalations
• Work individually and with Engineering teams to support requests via in-house or through field testing and validation
• Test and harden existing features through firmware and hardware changes in realistic applications
• Support the Sales Engineering team by helping prepare for demonstrations, training, testing, or recreating bugs and issues seen in the field
• Create and maintain customer-facing documents and content including manuals, guides, videos, application notes, etc. to support customers and sales more efficiently
• Oversee and assist the RMA and Loaner teams by providing guidance, equipment recommendations, and vetting customer requests
• Travel requirements – Up to 25% travel to provide in-person engineering support to customers and the sales team, including demos, troubleshooting, system integration, and training
• Perform other related duties, of which the above are representative

Skills

• Bachelor of Science degree in Electrical Engineering, Engineering Technology, or related technical field
• Proficiency with instruments such as spectrum analyzers, multimeters, signal generators, and other radio frequency and data network test equipment and testing
• Must possess an ability to work independently, take initiative, multitask, and effectively interact with cross-functional teams and customers
• Strong verbal and written communication skills are a must to effectively communicate with customers and internally across the entire organization
• Excellent organizational skills and attentiveness to details
• Proficiency with PC office applications and mobile devices
• Willingness to travel and work at customer sites
• Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts
• All employment is contingent upon the successful clearance of a background check and drug test
• Proficiency with TCP/IP protocol and networking
• Experience with operating and testing IP radios/modems
• Knowledge of wireless communication systems, radio frequency signal propagation, and digital communication technologies
• Experience with testing embedded radio communication systems
• Familiarity with Linux
• Proficiency with programming languages such as Python or C/C++

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• And more!

Company Overview