Digital Banking Specialist I
Bankers Trust is a community-focused financial institution that values meaningful work and employee development. The Digital Banking Specialist I will support Digital Banking functions, including processing online banking registrations and providing customer service for digital banking products.
Responsibilities
- Process pending new consumer online banking registrations, maintenance requests, bill pay registrations, and bill pay temporary and permanent limit updates (ensuring appropriate approvals are received)
- Open, monitor, and process cases for bill pay and People Pay disputes (according to Reg E requirements as applicable)
- Process any business and consumer Digital Banking new setups or maintenance requests. Send out welcome emails and login instructions for all new setups
- Process Repo sweep file and sweep confirmations
- Pull reports and submit daily settlement requests for Bill Pay Consolidation f/k/a E-Lockbox service
- Review and approve/decline mobile banking deposit exceptions during closing shift
- Process reconcilements of various Digital Banking General Ledger and deposit accounts
- Answer internal and external phone calls and provide customer support for all functions processed by the Digital Banking team, including assisting customers with troubleshooting any issues they may experience
- Process other miscellaneous functions, including scanning, address changes, and filing
- Process various month end tasks, including reconcilements and reports
- Complete special projects and other duties as assigned
Skills
- At least one year of previous experience in customer service, bank operations, and/or Digital Banking product experience required
- Strong understanding of financial institutions, payment processing flows (especially electronic payments) and the financial networks for processing
- Extensive knowledge of any applicable digital payment regulations
- Two-year post-secondary degree/specialized study preferred OR an equivalent combination of education and experience
- College background preferred
Benefits
- Group Health, Dental, and Vision Insurance
- Generous Paid Time Off (PTO)
- Volunteer Time Off (VTO)
- 401(k) plan with lucrative company match
- Tuition assistance
- Company Paid Life Insurance
- Paid Parental Leave
- Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
- Team Member Banking - a suite of products and services with special benefits for employees
Company Overview