[Remote] Implementation Specialist

Note: The job is a remote job and is open to candidates in USA. Fingercheck is a company dedicated to simplifying payroll and HR management for small business owners. As an Implementation Specialist, you will oversee and onboard new accounts onto the Fingercheck system, ensuring a smooth transition to operational use and providing support throughout the implementation process.

Responsibilities

• Implement accounts for all Fingercheck products
• Be the primary onboarding contact and project manager for new accounts
• Ownership of the account communication for all aspects of implementation
• Proactively communicate and guide clients through the implementation
• Monitor and quickly move new accounts through the onboarding queue, engaging other departments as needed, and resolving automation errors promptly
• Fully onboard business owners and their employees
• Respond to incoming emails, calls, and implementation support requests from clients promptly
• Proactively set up system training meetings and end-user support
• Assist with account configuration to support client needs and business processes
• Review proper tax documents and payroll data
• Meet SLA’s, adhering to a strict timeline to ensure there are no payroll delays
• Other duties as assigned

Skills

• 1-year of payroll software experience
• Ability to thrive in a fast-paced environment that requires multi-tasking
• Excellent time management skills
• Strong project management skills
• Exceptional communication and customer service skills
• Ability to work independently and as part of a team
• Detail & solution-oriented mindset
• Adaptable to an ever-expanding dynamic team environment - you aren't afraid of change!
• Bias towards action
• Open, approachable, and positive attitude
• Fluent in English & Spanish

Company Overview